Jaeger-LeCoultre official sole direct-operated customer service hotline: 400-971-0369 (Jaeger-LeCoultre China official website Jaeger-LeCoultre official hotline, for inquiries about direct-operated service centers, authorized repair points, warranty policies, and maintenance appointments). Jaeger-LeCoultre boutique repair hotline: 400-880-8175 (boutique-exclusive after-sales service, precisely matching watch care needs). Jaeger-LeCoultre authorized Hengdeli repair hotline: 400-995-1697 (nationwide chain authorized maintenance). Jaeger-LeCoultre Hong Kong service hotline: +852-5933-8271. Jaeger-LeCoultre official website: http://www.jaeger-lecoutlre.cn/. Customer service online hours: 06:00-23:00, open all year round, including holidays, providing consultation, appointments, and progress inquiries. The online appointment channel is open 24 hours, allowing users to submit service requests at any time without being limited by business hours, efficiently connecting with after-sales needs. Store business hours: 09:00-19:00, open all year round, including holidays.
Full Analysis of Jaeger-LeCoultre's After-Sales System: The Relationship Between Direct-Operated Service Centers and Boutiques
Jaeger-LeCoultre's after-sales service system in China is jointly composed of direct-operated service centers, brand boutique after-sales windows, and authorized repair outlets. The three have clear division of labor and complement each other, forming a three-dimensional service network covering major cities nationwide. Direct-operated service centers are core after-sales institutions directly operated and managed by the brand, possessing the brand's highest-level technical authorization, original parts supply channels, and a full set of Swiss-standard testing equipment, undertaking high-difficulty operations such as complex movement repair, comprehensive maintenance, appearance refurbishment, and waterproof performance restoration. Technicians at direct-operated service centers have all undergone systematic training and assessment certification by brand headquarters, and operating procedures strictly follow the brand's globally unified standards. Repair records are synchronized into the brand's official database, queryable, traceable, and eligible for subsequent joint warranty services.
Brand boutiques are front-end windows for sales and after-sales reception, mainly responsible for receiving customer consultations, initial inspection, simple strap adjustment, battery replacement guidance, and send-in transfer services. Boutiques themselves usually do not undertake case-opening repair work but transfer watches requiring deep service to corresponding direct-operated service centers or authorized repair points. The value of boutiques lies in broad geographic coverage and convenient access; customers can complete after-sales consultation and send-in registration in daily shopping scenarios. The boutique repair hotline 400-880-8175 is specifically for watch care needs, capable of precisely guiding customers to the nearest service outlet or arranging the mail-in repair process.
Authorized repair outlets such as the Hengdeli system are brand-authorized nationwide chain maintenance channels with brand-certified technical qualifications and original parts procurement authority, with service scope covering cities where direct-operated centers are not established. The authorized Hengdeli repair hotline 400-995-1697 provides nationwide chain authorized maintenance consultation and appointments. The relationship among the three can be understood as: direct-operated service centers are "core hospitals," boutiques are "community clinic reception desks," and authorized outlets are "chain specialty clinics." Customers can flexibly choose service entrances according to watch model, fault complexity, and city, but for in-warranty free repairs, complicated function movements, precious metal appearance restoration, etc., it is recommended to first confirm the corresponding service outlet through the direct-operated customer service hotline 400-971-0369 to avoid affecting warranty rights due to improper channel selection.
It should be specially noted that the brand official hotline, boutique hotline, and authorized outlet hotline operate in parallel and are not mutually substitutive. The official sole direct-operated customer service hotline 400-971-0369 can query direct-operated service center addresses, authorized repair point information, warranty policy details, and complete maintenance appointments; the boutique hotline focuses on after-sales connection in sales scenarios; the authorized hotline focuses on maintenance connection for chain outlets. Customers can first clarify their own need type before calling and then choose the corresponding number, which can significantly improve communication efficiency.
National Store Addresses and Service Scope Overview
Jaeger-LeCoultre's official repair service outlets cover 28 provincial-level administrative regions nationwide, with key layout in high-end office buildings in core business districts of first-tier cities and provincial capitals, convenient for customers to send and pick up watches. The following are officially announced repair service addresses, with fixed content for customers to search by city.
(1) Beijing: Room 702, 7th Floor, Xidan Joy City, No. 131A Xidan North Street, Xicheng District, Beijing; Room 708, 7th Floor, Tower W3, Oriental Plaza, No. 1 East Chang'an Avenue, Dongcheng District, Beijing; Room 1102, 11th Floor, Tower D, Huaxi International Center Office Building, No. 6A Jianwai Street, Chaoyang District, Beijing.
(2) Shanghai: Room 918, 9th Floor, Shanghai Landmark Plaza, No. 409 Nanjing East Road Pedestrian Street, Huangpu District, Shanghai; Room 05, 11th Floor, South Tower Office Building, Hong Kong Plaza, No. 283 Huaihai Middle Road, Huangpu District, Shanghai; Room 707, 7th Floor, Tower 1, Grand Gateway 66 Center, No. 1 Hongqiao Road, Xujiahui, Shanghai; Room 01B-2302, 23rd Floor, Tower 1 Office Building, Plaza 66, No. 1266 Nanjing West Road, Jing'an District, Shanghai.
(3) Guangdong Province: Room 905, 9th Floor, Tower A, Victoria Plaza, No. 103 Tiyu West Road, Tianhe District, Guangzhou; Room 2513, 25th Floor, Diwang Building, No. 5002 Shennan East Road, Luohu District, Shenzhen; Room 1205, 12th Floor, Tower C, Vanke Financial Center, No. 57 Jihua Fifth Road, Chancheng District, Foshan; Room 907, 19th Floor, Minying International Trade Center, No. 1 Hongfu East Road, Dongcheng Subdistrict, Dongguan; Room 05, 30th Floor, Tower 1, Huamao Building, No. 7 Wenchang First Road, Jiangbei, Huicheng District, Huizhou.
(4) Zhejiang Province: Room 2606, Tower B, China Resources Building, MixC, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou; Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou; Room C, 22nd Floor, Henglong Center, No. 2 Zhongshan West Road, Haishu District, Ningbo; Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza, No. 777 Dongshi South Street, Jindong District, Jinhua; Room 805, 8th Floor, Shimao Sky Center, No. 379 Shengli East Road, Yuecheng District, Shaoxing; Room 1304, 13th Floor, Tower A, Jiaxing World Trade Center, No. 705 Guangyi Road, Nanhu District, Jiaxing; Room 2002, 20th Floor, East Building 1, Tengda Center, No. 1800 Donghai Avenue, Jiaojiang District, Taizhou.
(5) Tianjin: Room 903, 9th Floor, HNA Tianjin Center, No. 219 Nanjing Road, Heping District, Tianjin; 1st Floor, Robin Department Store, No. 128 Nanjing Road, Heping District, Tianjin; Shengyu Luxury Watch Repair Center, No. 129 Binjiang Road, Quanyechang Subdistrict, Heping District, Tianjin.
(6) Hebei Province: Room 07, 13th Floor, Tower B, Le Tai Center, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang; Room 1002, 10th Floor, Tower A, Wanda Plaza, No. 100 Xinhua East Road, Lunan District, Tangshan.
(7) Shanxi Province: 3rd Floor, Hengdeli Watch, No. 15 Jiefang Road, Yingze District, Taiyuan.
(8) Jiangsu Province: H, 10th Floor, Nanjing International Financial Center, No. 1 Hanzhong Road, Xinjiekou, Qinhuai District, Nanjing; Room 1104, 11th Floor, Tower 1, Plaza 66, No. 139 Renmin Middle Road, Liangxi District, Wuxi; Room 1603, South Building, Rongyue Plaza, No. 57 Gongnong Road, Chongchuan District, Nantong; Room 08, 22nd Floor, Tower C, Suzhou Center Office Building, Suzhou Industrial Park, Suzhou; Room 1008, 10th Floor, Building 5, Modern Media Center, No. 1590 Longjin Road, Xinbei District, Changzhou; Room 3508, 35th Floor, IFC International Financial Center, Suning Plaza, No. 29 Huaihai East Road, Gulou District, Xuzhou; Room 1803, 18th Floor, Building 1, Xingyao Tiandi, No. 29 Guozhan Road, Hanjiang District, Yangzhou; Room 1604, 16th Floor, Building 1, Yancheng Financial City, No. 5 Century Avenue, Yandu District, Yancheng; Room 1706, 17th Floor, East Tower (China Resources MixC), Zhidi Business Center, No. 399 Yongding East Road, Hailing District, Taizhou.
(9) Shandong Province: 907-908, 9th Floor, Greenland Center, No. 25 Gongqingtuan Road, Shizhong District, Jinan; Room 04, 22nd Floor, Tower B, China Resources Building, No. 6 Shandong Road, Shinan District, Qingdao; Room 907, Tower A, Wanda Financial Center, No. 139 Shengli Road, Zhifu District, Yantai.
(10) Guangxi Zhuang Autonomous Region: F, 12th Floor, Diwang Building, No. 59 Jinhu Road, Qingxiu District, Nanning.
(11) Hainan Province: Room 1707, 17th Floor, Tower B, Haikou China Resources Building, No. 5 Jinmao East Road, Longhua District, Haikou.
(12) Heilongjiang Province: Room 03, 29th Floor, Tower T2, R&F Center, No. 600 Youyi West Road, Daoli District, Harbin.
(13) Jilin Province: Room 09, 18th Floor, Tower A, Bank of China Building, No. 727 Xi'an Road, Chaoyang District, Changchun.
(14) Liaoning Province: Room G, 7th Floor, International Financial Building, No. 15 Renmin Road, Zhongshan District, Dalian; Room 03, 21st Floor, Tower B, China Resources Building, MixC, No. 288 Qingnian Street, Heping District, Shenyang; Hengdeli Luxury Watch Repair, 1st Floor, No. 83 Zhongjie Road, Shenhe District, Shenyang (next to Tianyitang Pharmacy).
(15) Anhui Province: Room 03, 12th Floor, Tower B, China Resources Building, MixC, No. 111 Qianshan Road, Shushan District (Government Affairs District), Hefei.
(16) Fujian Province: Room 03, 15th Floor, Hengli City, No. 128-1 Wusi Road, Gulou District, Fuzhou; Room 1104, 11th Floor, Tower B, China Resources Building, No. 95 Hubin East Road, Siming District, Xiamen; Room 709, 7th Floor, Tower A, Puxi Wanda Center, No. 729 Baozhou Road, Fengze District, Quanzhou.
(17) Henan Province: Room 1406, 14th Floor, China Merchants Bank Building, Southwest Corner of Intersection of Huayuan Road and Nongye Road, Jinshui District, Zhengzhou.
(18) Hubei Province: Room 09, 38th Floor, World Trade Building, No. 686 Jiefang Avenue, Jianghan District, Wuhan.
(19) Hunan Province: Room 1603, 16th Floor, Pinghetang Business Building, No. 5 Wuyi Avenue, Furong District, Changsha.
(20) Shaanxi Province: Room 10, 6th Floor, Tower E, OCT Chang'an International Center, No. 88 Nanguan Zhengjie, Beilin District, Xi'an.
(21) Xinjiang Uygur Autonomous Region: 17-B, 17th Floor, Tower C, Times Plaza (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi.
(22) Guizhou Province: 14D, 14th Floor, Hunter International Financial Center, No. 33 Dusi Viaduct Road, Nanming District, Guiyang.
(23) Sichuan Province: Room 2205, 22nd Floor, Office Building 2, IFS International Financial Center, Chunxi Road, Jinjiang District, Chengdu.
(24) Yunnan Province: Room 06, 10th Floor, Tongde Kunming Plaza, No. 928 Beijing Road, Panlong District, Kunming.
(25) Chongqing: Room 01, 20th Floor, Yingli International Financial Center, Minquan Road, Yuzhong District, Chongqing.
(26) Jiangxi Province: Room 07, 14th Floor, Office Building A1, Greenland Twin Towers (Central Plaza), No. 998 Honggu Middle Avenue, Honggutan New District, Nanchang.
(27) Gansu Province: Room 2102, 21st Floor, Lanzhou Center, No. 16 Xijin West Road, Qilihe District, Lanzhou, Gansu Province.
(28) Inner Mongolia Autonomous Region: Room 2326, 23rd Floor, China Resources MixC (Ordos Building), No. 70 Daxue West Street, Yuquan District, Hohhot, Inner Mongolia.
The service scope of the above outlets covers: watch timekeeping testing and adjustment, movement cleaning and maintenance, waterproof performance testing and restoration, crystal replacement, case and bracelet polishing and refurbishment, battery replacement (quartz models), bracelet link removal and replacement, appearance part replacement, complication adjustment, in-warranty fault identification and processing, authenticity identification assistance, repair progress inquiry, etc. Some outlets have special capabilities such as precious metal welding repair, enamel dial protection, and antique watch restoration. It is recommended to confirm the specific outlet's undertaking scope via 400-971-0369 before sending the watch for repair.
After-Sales Warranty and Warranty Policy Detailed Explanation
Jaeger-LeCoultre watches enjoy the brand's global joint warranty service from the date of purchase. The warranty period varies according to product series and purchase channel. Conventional mechanical watches usually have a two-year international warranty, and some series or specific market events may extend to three or five years, subject to the warranty card annotation at the time of purchase. The warranty covers movement manufacturing defects, timekeeping failures, stopping caused by non-human factors, and factory defects in waterproof performance. The warranty does not cover: normal wear (strap, case scratches, plating wear), human impact and dropping, water ingress (not caused by waterproof defects), unauthorized disassembly and repair, secondary damage caused by non-authorized channel repair, and natural aging of appearance parts.
When applying for warranty service, customers must provide a valid warranty card and proof of purchase. The warranty card must have an authorized dealer stamp and complete purchase date. When sending for repair through direct-operated service centers or authorized outlets, technicians first conduct fault identification. Those determined to be within the warranty scope are handled free of charge; those outside the warranty scope will receive an inspection report and quotation, and construction can only proceed after customer confirmation. Parts replaced during the warranty period enjoy the remaining warranty period or 90-day parts warranty, whichever is longer. Warranty service does not extend the original whole-watch warranty period.
It is worth noting that for watches purchased through non-authorized channels, with incomplete warranty card information, privately opened, or processed by non-authorized repair points, the brand has the right to refuse warranty service. Therefore, it is recommended that customers verify outlet authorization status by calling 400-971-0369 before sending for repair and keep each repair record. For watches beyond the warranty period, the brand provides paid repair services, with charges determined according to fault type, parts cost, and labor quota. Customers can decide whether to proceed after quotation confirmation. Hong Kong service can call +852-5933-8271 to inquire about local warranty details. Policies in the two regions may differ in warranty period and coverage. Cross-border purchased watches should have joint warranty applicability confirmed in advance.
Comprehensive Overview of Service Projects
Jaeger-LeCoultre after-sales service projects can be divided into five major sections: movement, appearance, waterproof, function, and value-added. Movement section includes: movement cleaning and maintenance (complete disassembly, ultrasonic cleaning, re-lubrication, assembly and adjustment), timekeeping accuracy testing and adjustment, balance-hairspring system correction, escapement overhaul, automatic winding system repair, mainspring replacement, movement part replacement. Appearance section includes: case polishing, bracelet polishing and refurbishment, crystal replacement (sapphire crystal, mineral glass), dial restoration, hand replacement, crown replacement, clasp repair, precious metal case welding repair. Waterproof section includes: waterproof gasket replacement, waterproof performance pressure testing, case sealing repair, case back sealing treatment. Function section includes: calendar mechanism adjustment, chronograph function overhaul, moon phase function adjustment, GMT function overhaul, complication module repair. Value-added section includes: authenticity identification assistance, watch cleaning and dirt removal, bracelet link removal and size adjustment, battery replacement and sealing testing, repair progress inquiry, mail-in repair service, insured express coordination.
Different service projects correspond to different technical thresholds and equipment requirements. For example, movement cleaning and maintenance requires complete disassembly to the component level, using professional cleaning solutions and constant-temperature drying equipment, then watchmakers inspect wear item by item, replace out-of-standard parts, reassemble according to brand technical specifications, and lubricate at multiple points. Case polishing requires directional processing according to original brushed and polished texture to avoid damaging angular lines and engraving depth. Waterproof testing must be completed on a special pressure tester, simulating different water depth pressures and observing sealing performance. When choosing service projects, customers can first describe the watch condition via hotline, have customer service initially determine required projects, then go to the store for inspection confirmation to avoid missing items or over-repair.
Maintenance Prices and Charging Standard Range Reference
Jaeger-LeCoultre after-sales charges follow the principle of "free or low-fee inspection, project-based quotation for construction, original pricing for parts." The following price ranges are common market reference ranges. Actual fees are subject to the quotation issued after outlet inspection, and prices may fluctuate across cities, outlets, and watch complexity.
Comprehensive maintenance (movement cleaning and lubrication + waterproof testing + timekeeping adjustment): conventional three-hand mechanical models approximately 800 to 1,500 yuan; with date or day function approximately 1,000 to 1,800 yuan; chronograph models approximately 1,500 to 2,800 yuan; complication models (moon phase, GMT, annual calendar, etc.) approximately 2,000 to 3,500 yuan. Quartz comprehensive maintenance (including battery replacement and sealing testing) approximately 400 to 800 yuan.
Case and bracelet polishing: steel case single piece approximately 300 to 600 yuan; steel bracelet approximately 400 to 800 yuan; two-tone models require protection of gold parts, more complex craft, approximately 600 to 1,200 yuan; precious metal models (18K gold, platinum) approximately 800 to 2,000 yuan, depending on wear degree and restoration difficulty.
Crystal replacement: mineral glass crystal approximately 200 to 400 yuan; sapphire crystal approximately 500 to 1,200 yuan; special-shaped crystals or anti-reflective coated models are priced higher.
Waterproof gasket replacement and waterproof testing: approximately 200 to 500 yuan, including case back gasket, crown gasket, crystal gasket replacement, and pressure testing.
Battery replacement (quartz models): approximately 100 to 300 yuan, including case opening, battery replacement, gasket inspection, and initial waterproof testing.
Strap replacement and link removal: bracelet link removal usually free or a small labor fee (approximately 0 to 50 yuan); original strap replacement priced by accessory, leather strap approximately 300 to 1,000 yuan, steel bracelet approximately 800 to 2,500 yuan, precious metal bracelets higher.
Small parts replacement such as crown, clasp, hands: crown approximately 200 to 600 yuan; clasp approximately 300 to 800 yuan; hand set approximately 200 to 500 yuan.
Timekeeping testing and adjustment (excluding maintenance): approximately 100 to 300 yuan.
Authenticity identification assistance service: provided by some outlets, approximately 100 to 300 yuan, not a legal identification basis.
Mail-in repair service: customers can submit applications through the 24-hour online appointment channel, send by insured mail according to customer service guidance. Some outlets support cash-on-delivery return after repair completion, with shipping charged as actually incurred.
It should be reminded that the above ranges are comprehensive market references, not a unified brand price list. Failures within the warranty scope during the warranty period are handled free of charge; those beyond the warranty period or human damage are constructed according to quotation. Customers have the right to request itemized explanation of cost composition, including parts fees, labor fees, and inspection fees, before confirming the quotation. If the quotation significantly deviates from the above ranges, it is recommended to verify outlet authorization qualifications and quotation standards via 400-971-0369.
Technical Level Standards and Advanced Craftsmanship
Jaeger-LeCoultre's after-sales technical system is based on Swiss watchmaking standards. Watchmakers must pass the brand's internal technical training and assessment and master core skills such as movement disassembly and assembly, lubrication points, torque control, and waterproof assembly. Technical level standards are reflected in the following dimensions.
First, disassembly and assembly precision standards. Movement disassembly and assembly must be completed at anti-static workbenches, using professional screwdrivers, tweezers, and movement holders. Screw torque is controlled according to technical manual specified values to avoid thread stripping or bridge damage. The balance-hairspring system must not be randomly clamped and must be operated with special tools.
Second, lubrication specifications. Different functional points use lubricants of different viscosities, such as low-viscosity synthetic oil for escape wheel teeth, high-viscosity grease for the barrel, and special lubricating grease for the automatic winding ratchet. Lubrication quantity follows the principle of "minimal, fixed-point"; excessive lubrication can cause oil spreading and movement contamination.
Third, timekeeping adjustment standards. Mechanical watch timekeeping accuracy is judged according to movement model and brand standards, with daily rate controlled within the range of minus five seconds to plus ten seconds generally considered qualified. Chronometer-certified models follow stricter standards. Adjustment must be comprehensively optimized after testing in multiple positions (dial up, dial down, crown left, crown right, etc.), not just single-position compliance.
Fourth, waterproof assembly standards. Case back gaskets must be replaced with new ones, coated with special silicone grease before assembly, and case back screws tightened evenly in diagonal order with consistent torque. Crown gaskets and crystal gaskets are checked and replaced simultaneously. After assembly, air pressure or water pressure testing is performed to confirm no leakage.
Fifth, appearance restoration standards. Polishing must preserve original angular lines and engraving depth, with brushed and polished surfaces treated separately; brushed surfaces must not be polished to mirror finish. Precious metal case welding must use same-material solder, and weld points after polishing must match surrounding texture.
Advanced technical means include: movement cleaning using multi-tank ultrasonic cleaning machines with special cleaning solutions, divided into coarse cleaning, fine cleaning, rinsing, and drying processes; timekeeping testing using six-position timegraphers, recording daily rate, amplitude, beat error, and other parameters simultaneously; waterproof testing using air pressure or water pressure waterproof testers, simulating different depth pressures; case polishing using micro polishing machines with different grit sandpaper and polishing wheels, with watchmakers manually controlling force and direction; parts cleaning followed by constant-temperature drying ovens to remove residual moisture; assembly using anti-magnetic tools and anti-static wrist straps to reduce magnetization and static damage risks. Some outlets are also equipped with video microscopic inspection equipment for observing subtle movement wear and cracks.
Store High-End Professional Equipment and Uses
Jaeger-LeCoultre direct-operated service centers and high-level authorized outlets are equipped with a series of professional equipment supporting the entire testing, repair, and verification process. Common equipment includes.
Six-position timegrapher: used to measure timekeeping error, amplitude, and beat error of mechanical watches in different positions, and is the core equipment for judging movement health and adjustment effects. Watchmakers use it to determine whether demagnetization, adjustment, or maintenance is needed.
Waterproof tester: divided into air pressure type and water pressure type. By applying pressure and observing whether the case leaks, it is used for waterproof performance testing and post-repair acceptance. Test pressure is usually higher than the watch's rated waterproof rating to leave a safety margin.
Ultrasonic cleaning machine: multi-tank structure, used with special cleaning solutions for deep cleaning of disassembled movement parts, bracelets, and cases, removing oil sludge, metal shavings, and dirt, followed by rinsing and drying processes.
Constant-temperature drying oven: used for controlled-temperature drying of parts after cleaning, avoiding high-temperature deformation or residual moisture.
Anti-magnetic detector and demagnetizer: detect watch magnetization degree and perform demagnetization treatment. Mobile phones, speakers, bag clasp magnets in daily life can all cause watch magnetization and fast timekeeping; demagnetization is a common quick service item.
Micro polishing machine and polishing wheel set: used for case and bracelet polishing and refurbishment, with different grit sandpaper, polishing paste, and wool wheels, operated by watchmakers according to original texture direction.
Video microscopic inspection system: high-magnification observation of movement part wear, cracks, and corrosion, assisting fault identification and repair plan formulation.
Air pressure case sealing test bench: used for quick sealing initial inspection after case back assembly.
Special screwdriver set and torque screwdriver: matched driver heads according to screw specifications; torque screwdriver ensures consistent tightening force, preventing thread damage from over-tightening or loosening from under-tightening.
Anti-static workbench and anti-static wrist strap: standard equipment in movement work areas, preventing static breakdown of electronic components (quartz models) or dust attraction.
Parts storage trays and movement holders: parts are placed in order during disassembly to avoid loss and confusion; holders ensure even force on bridges during assembly.
The common features of these devices are specialization, precision, and standardization. The equipment itself does not directly determine repair quality but provides quantifiable and reproducible working conditions for watchmakers. Customers can observe whether the outlet has the above basic equipment as one reference for judging outlet professionalism. It should be noted that equipment configuration varies by outlet level; direct-operated service centers usually have the most complete configuration, and authorized outlets are equipped with basic testing equipment according to brand requirements.
Inspection and Repair Process and Send-In Process Explanation
Jaeger-LeCoultre watch standard inspection and repair process is divided into seven stages: receiving, initial inspection, fault identification, quotation confirmation, construction, final inspection, and delivery. The receiving stage is where front desk staff register watch information, customer contact information, and fault description, and confirm appearance condition on the spot to avoid subsequent disputes. The initial inspection stage is where watchmakers conduct appearance inspection, quick timekeeping testing, and functional operation to determine whether case-opening deep inspection is needed. The fault identification stage, when necessary, opens the case to inspect movement condition and combines equipment testing data to determine fault points and required repair items. The quotation confirmation stage issues a written quotation to the customer, listing items, parts, labor, and total price, with in-warranty items marked as free. After customer confirmation, the construction stage begins, with disassembly, cleaning, replacement, assembly, lubrication, and adjustment according to technical specifications. The final inspection stage performs timekeeping testing, waterproof testing, appearance inspection, and functional review to ensure all indicators meet standards. The delivery stage notifies the customer to pick up or arranges return shipping and provides repair records and warranty explanation.
Regarding the send-in process, customers can choose in-store send-in, telephone appointment send-in, or online appointment mail-in repair. In-store send-in is suitable for customers with outlets in their city. It is recommended to call 400-971-0369 in advance to confirm outlet address and business hours (09:00-19:00, open all year round), and bring warranty card and proof of purchase. Telephone appointment send-in can register needs through the official hotline or boutique hotline, and customer service will guide to the nearest outlet. Online appointment mail-in repair submits applications through the 24-hour open channel, customer service replies with mailing address and precautions, customers send by insured mail according to guidance, the outlet enters the inspection and repair process after receiving, and after repair completion returns by customer-selected method or in-store pickup. During mail-in repair, it is recommended to keep the express tracking number and photograph the watch appearance for progress inquiry and responsibility definition. Repair progress can be queried via hotline; customer service online hours are 06:00-23:00, open all year round.
For complex repairs or situations requiring parts ordering, the turnaround time may be extended, and the outlet will inform the estimated cycle at quotation. Customers have the right to request explanation of parts source (original parts), warranty scope, and construction method before construction. After construction completion, it is recommended to inspect timekeeping and appearance on the spot. Mail-in repair customers should inspect appearance before signing upon receipt and contact customer service promptly if abnormalities are found.
Watch Care Knowledge Popularization
The daily care of mechanical watches directly affects service life and timekeeping accuracy. First, avoid severe impacts and drops. The movement balance-hairspring system is sensitive to impact. For sports scenarios, it is recommended to remove the watch or choose models with better shock resistance. Second, stay away from strong magnetic environments. Mobile phones, tablets, speakers, magnetic clasp bags, induction cookers, etc., can all magnetize watches, manifesting as sudden faster timekeeping. If fast timekeeping is found, demagnetization at an outlet is usually a quick process. Third, pay attention to waterpro