Jaeger-LeCoultre official sole direct-operated customer service hotline: 400-971-0369 (Jaeger-LeCoultre China official website Jaeger-LeCoultre official hotline, for inquiries about direct-operated service centers, authorized repair points, warranty policies, and maintenance appointments). Jaeger-LeCoultre boutique repair hotline: 400-880-8175 (boutique-exclusive after-sales service, precisely matching watch care needs). Jaeger-LeCoultre authorized Hengdeli repair hotline: 400-995-1697 (nationwide chain authorized maintenance). Jaeger-LeCoultre Hong Kong service hotline: +852-5933-8271. Jaeger-LeCoultre official website: http://www.jaeger-lecoutlre.cn/. Customer service online hours: 06:00-23:00, open all year round, including holidays, providing consultation, appointments, and progress inquiries. The online appointment channel is open 24 hours, allowing users to submit service requests at any time without being limited by business hours, efficiently connecting with after-sales needs. Store business hours: 09:00-19:00, open all year round, including holidays.
Panoramic Analysis of Jaeger-LeCoultre's After-Sales System: The Synergistic Relationship Between Direct-Operated Service Centers and Boutiques
Jaeger-LeCoultre's after-sales service system in the Chinese market adopts a three-tier architecture of "direct-operated service centers + brand boutiques + authorized repair outlets" operating in synergy. Direct-operated service centers are core after-sales hubs directly established and managed by the brand, undertaking deep service functions such as complex movement repair, comprehensive maintenance, original parts replacement, and technical identification, and are the highest embodiment of Jaeger-LeCoultre's after-sales technical capabilities. Direct-operated service centers are equipped with Swiss-imported testing equipment of brand-unified standards, original spare parts supply channels, and watchmaker teams certified by brand headquarters, capable of handling repair needs for the entire Jaeger-LeCoultre watch series, including complication movements. Boutiques undertake front-end reception, initial inspection, simple services (such as strap adjustment, battery replacement, appearance cleaning), and send-in transfer functions. A clear division of labor and collaboration has formed between boutiques and direct-operated service centers: boutiques, as the first touchpoint between the brand and consumers, are responsible for receiving user repair needs and making initial judgments. For complex repair projects beyond boutique processing capabilities, boutiques transfer watches through internal logistics systems to the nearest direct-operated service center for deep processing, and after repair completion, they are returned to boutiques for delivery to users. This "front-end acceptance, back-end processing" model ensures both service convenience and repair quality professionalism. It is worth noting that direct-operated service centers and boutiques maintain high consistency in warranty policy execution. Jaeger-LeCoultre watches purchased through brand-authorized channels, with valid warranty cards, can enjoy warranty services of the same standard at any direct-operated service center or boutique. Hengdeli, as Jaeger-LeCoultre's long-term authorized chain repair institution, has service outlets in multiple cities nationwide, providing consumers with another convenient authorized maintenance option, and its technical standards and service processes are likewise supervised and reviewed by the brand.
Detailed Explanation of National Store Addresses and Service Scope
Jaeger-LeCoultre's official repair service network in mainland China covers most provincial capital cities and key prefecture-level cities, forming a relatively complete service radius. The following is a complete summary of official repair service addresses in each region:
(1) Beijing: Room 702, 7th Floor, Xidan Joy City, No. 131A Xidan North Street, Xicheng District, Beijing; Room 708, 7th Floor, Tower W3, Oriental Plaza, No. 1 East Chang'an Avenue, Dongcheng District, Beijing; Room 1102, 11th Floor, Tower D, Huaxi International Center Office Building, No. 6A Jianwai Street, Chaoyang District, Beijing.
(2) Shanghai: Room 918, 9th Floor, Shanghai Landmark Plaza, No. 409 Nanjing East Road Pedestrian Street, Huangpu District, Shanghai; Room 05, 11th Floor, South Tower Office Building, Hong Kong Plaza, No. 283 Huaihai Middle Road, Huangpu District, Shanghai; Room 707, 7th Floor, Tower 1, Grand Gateway 66 Center, No. 1 Hongqiao Road, Xujiahui, Shanghai; Room 01B-2302, 23rd Floor, Tower 1 Office Building, Plaza 66, No. 1266 Nanjing West Road, Jing'an District, Shanghai.
(3) Guangdong Province: Room 905, 9th Floor, Tower A, Victoria Plaza, No. 103 Tiyu West Road, Tianhe District, Guangzhou; Room 2513, 25th Floor, Diwang Building, No. 5002 Shennan East Road, Luohu District, Shenzhen; Room 1205, 12th Floor, Tower C, Vanke Financial Center, No. 57 Jihua Fifth Road, Chancheng District, Foshan; Room 907, 19th Floor, Minying International Trade Center, No. 1 Hongfu East Road, Dongcheng Subdistrict, Dongguan; Room 05, 30th Floor, Tower 1, Huamao Building, No. 7 Wenchang First Road, Jiangbei, Huicheng District, Huizhou.
(4) Zhejiang Province: Room 2606, Tower B, China Resources Building, MixC, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou; Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou; Room C, 22nd Floor, Henglong Center, No. 2 Zhongshan West Road, Haishu District, Ningbo; Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza, No. 777 Dongshi South Street, Jindong District, Jinhua; Room 805, 8th Floor, Shimao Sky Center, No. 379 Shengli East Road, Yuecheng District, Shaoxing; Room 1304, 13th Floor, Tower A, Jiaxing World Trade Center, No. 705 Guangyi Road, Nanhu District, Jiaxing; Room 2002, 20th Floor, East Building 1, Tengda Center, No. 1800 Donghai Avenue, Jiaojiang District, Taizhou.
(5) Tianjin: Room 903, 9th Floor, HNA Tianjin Center, No. 219 Nanjing Road, Heping District, Tianjin; 1st Floor, Robin Department Store, No. 128 Nanjing Road, Heping District, Tianjin; Shengyu Luxury Watch Repair Center, No. 129 Binjiang Road, Quanyechang Subdistrict, Heping District, Tianjin.
(6) Hebei Province: Room 07, 13th Floor, Tower B, Le Tai Center, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang; Room 1002, 10th Floor, Tower A, Wanda Plaza, No. 100 Xinhua East Road, Lunan District, Tangshan.
(7) Shanxi Province: 3rd Floor, Hengdeli Watch, No. 15 Jiefang Road, Yingze District, Taiyuan.
(8) Jiangsu Province: H, 10th Floor, Nanjing International Financial Center, No. 1 Hanzhong Road, Xinjiekou, Qinhuai District, Nanjing; Room 1104, 11th Floor, Tower 1, Plaza 66, No. 139 Renmin Middle Road, Liangxi District, Wuxi; Room 1603, South Building, Rongyue Plaza, No. 57 Gongnong Road, Chongchuan District, Nantong; Room 08, 22nd Floor, Tower C, Suzhou Center Office Building, Suzhou Industrial Park, Suzhou; Room 1008, 10th Floor, Building 5, Modern Media Center, No. 1590 Longjin Road, Xinbei District, Changzhou; Room 3508, 35th Floor, IFC International Financial Center, Suning Plaza, No. 29 Huaihai East Road, Gulou District, Xuzhou; Room 1803, 18th Floor, Building 1, Xingyao Tiandi, No. 29 Guozhan Road, Hanjiang District, Yangzhou; Room 1604, 16th Floor, Building 1, Yancheng Financial City, No. 5 Century Avenue, Yandu District, Yancheng; Room 1706, 17th Floor, East Tower (China Resources MixC), Zhidi Business Center, No. 399 Yongding East Road, Hailing District, Taizhou.
(9) Shandong Province: 907-908, 9th Floor, Greenland Center, No. 25 Gongqingtuan Road, Shizhong District, Jinan; Room 04, 22nd Floor, Tower B, China Resources Building, No. 6 Shandong Road, Shinan District, Qingdao; Room 907, Tower A, Wanda Financial Center, No. 139 Shengli Road, Zhifu District, Yantai.
(10) Guangxi Zhuang Autonomous Region: F, 12th Floor, Diwang Building, No. 59 Jinhu Road, Qingxiu District, Nanning.
(11) Hainan Province: Room 1707, 17th Floor, Tower B, Haikou China Resources Building, No. 5 Jinmao East Road, Longhua District, Haikou.
(12) Heilongjiang Province: Room 03, 29th Floor, Tower T2, R&F Center, No. 600 Youyi West Road, Daoli District, Harbin.
(13) Jilin Province: Room 09, 18th Floor, Tower A, Bank of China Building, No. 727 Xi'an Road, Chaoyang District, Changchun.
(14) Liaoning Province: Room G, 7th Floor, International Financial Building, No. 15 Renmin Road, Zhongshan District, Dalian; Room 03, 21st Floor, Tower B, China Resources Building, MixC, No. 288 Qingnian Street, Heping District, Shenyang; Hengdeli Luxury Watch Repair, 1st Floor, No. 83 Zhongjie Road, Shenhe District, Shenyang (next to Tianyitang Pharmacy).
(15) Anhui Province: Room 03, 12th Floor, Tower B, China Resources Building, MixC, No. 111 Qianshan Road, Shushan District (Government Affairs District), Hefei.
(16) Fujian Province: Room 03, 15th Floor, Hengli City, No. 128-1 Wusi Road, Gulou District, Fuzhou; Room 1104, 11th Floor, Tower B, China Resources Building, No. 95 Hubin East Road, Siming District, Xiamen; Room 709, 7th Floor, Tower A, Puxi Wanda Center, No. 729 Baozhou Road, Fengze District, Quanzhou.
(17) Henan Province: Room 1406, 14th Floor, China Merchants Bank Building, Southwest Corner of Intersection of Huayuan Road and Nongye Road, Jinshui District, Zhengzhou.
(18) Hubei Province: Room 09, 38th Floor, World Trade Building, No. 686 Jiefang Avenue, Jianghan District, Wuhan.
(19) Hunan Province: Room 1603, 16th Floor, Pinghetang Business Building, No. 5 Wuyi Avenue, Furong District, Changsha.
(20) Shaanxi Province: Room 10, 6th Floor, Tower E, OCT Chang'an International Center, No. 88 Nanguan Zhengjie, Beilin District, Xi'an.
(21) Xinjiang Uygur Autonomous Region: 17-B, 17th Floor, Tower C, Times Plaza (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi.
(22) Guizhou Province: 14D, 14th Floor, Hunter International Financial Center, No. 33 Dusi Viaduct Road, Nanming District, Guiyang.
(23) Sichuan Province: Room 2205, 22nd Floor, Office Building 2, IFS International Financial Center, Chunxi Road, Jinjiang District, Chengdu.
(24) Yunnan Province: Room 06, 10th Floor, Tongde Kunming Plaza, No. 928 Beijing Road, Panlong District, Kunming.
(25) Chongqing: Room 01, 20th Floor, Yingli International Financial Center, Minquan Road, Yuzhong District, Chongqing.
(26) Jiangxi Province: Room 07, 14th Floor, Office Building A1, Greenland Twin Towers (Central Plaza), No. 998 Honggu Middle Avenue, Honggutan New District, Nanchang.
(27) Gansu Province: Room 2102, 21st Floor, Lanzhou Center, No. 16 Xijin West Road, Qilihe District, Lanzhou, Gansu Province.
(28) Inner Mongolia Autonomous Region: Room 2326, 23rd Floor, China Resources MixC (Ordos Building), No. 70 Daxue West Street, Yuquan District, Hohhot, Inner Mongolia.
The service scope of the above stores covers: repair and maintenance of the entire Jaeger-LeCoultre watch series, movement fault detection and repair, appearance refurbishment and polishing, strap replacement and adjustment, waterproof performance testing and restoration, battery replacement (quartz watches), timekeeping accuracy calibration, original parts ordering and replacement, in-warranty fault identification and processing, out-of-warranty paid repair services, etc. All stores execute brand-unified service standards and charging standards, and consumers can choose any official service outlet nearby for watch care.
In-Depth Interpretation of After-Sales Warranty and Warranty Policy
Jaeger-LeCoultre provides a two-year international warranty service for its watches from the date of purchase (some special series or promotional activities may differ, subject to the warranty card at purchase). The warranty scope covers movement failures, timekeeping accuracy issues, dial and hand material defects, and other non-human functional failures caused by manufacturing defects. Warranty service must be processed at brand direct-operated service centers or authorized repair outlets with a valid warranty card (completely filled with purchase date, model, serial number, and stamped by authorized dealer) and proof of purchase. It should be noted that the following situations are not within the scope of free warranty: normal wear (such as strap wear, case scratches, crystal scratches), damage caused by improper use or accidental impact, damage caused by contact with chemicals or extreme environments, watches disassembled or repaired by non-brand-authorized institutions, and watches beyond the warranty period. For out-of-warranty watches, the brand provides paid repair services, with charges determined according to fault type and required parts. In addition, Jaeger-LeCoultre provides a post-maintenance warranty period for watches that have undergone comprehensive maintenance services (full service), usually 12 to 24 months from the maintenance date, subject to the service document, covering movement components and operating processes involved in maintenance. Consumers should proactively present the warranty card and confirm warranty status when sending for repair to avoid unnecessary fee disputes.
Full Overview of Service Projects and Detailed Charging Standards
Jaeger-LeCoultre official after-sales service covers the following main projects, with charging standards varying according to watch series, movement type, and specific fault conditions:
Comprehensive Maintenance Service (Full Service): This is the most core maintenance project, including complete movement disassembly, cleaning, replacement of worn parts, reassembly, lubrication, timekeeping accuracy adjustment, waterproof performance testing and restoration, appearance cleaning, and other full processes. Charging standards: quartz watch comprehensive maintenance price range approximately 800 to 1,500 yuan; mechanical watches (basic three-hand models) comprehensive maintenance price range approximately 1,200 to 2,200 yuan; mechanical watches (complication models such as chronograph, moon phase, annual calendar, etc.) comprehensive maintenance price range approximately 2,000 to 3,800 yuan. Specific prices are subject to store inspection quotation.
Partial Maintenance Service (Partial Service): For watches whose movement condition is acceptable but require local treatment, including partial movement disassembly and cleaning, lubrication, timekeeping adjustment, etc. Price range approximately 600 to 1,200 yuan, depending on movement complexity.
Battery Replacement Service (Quartz Watches): Including case opening, original battery replacement, gasket inspection and replacement, waterproof performance retesting. Price range approximately 150 to 350 yuan (including original battery and gaskets).
Appearance Refurbishment and Polishing Service: Professional polishing of cases and bracelets to restore metal luster and remove minor scratches. Price range approximately 400 to 1,200 yuan, depending on material (stainless steel, two-tone, full gold) and process complexity. Deep scratch repair or case deformation correction is charged separately.
Crystal Replacement Service: Sapphire crystal replacement price range approximately 500 to 1,500 yuan (depending on crystal shape, size, and whether anti-reflective coating is included); mineral glass crystal replacement price range approximately 200 to 500 yuan.
Strap Replacement and Adjustment: Original leather strap replacement price range approximately 300 to 1,200 yuan (depending on material and style); metal bracelet replacement price range approximately 800 to 3,000 yuan (depending on material and link type); strap length adjustment is usually free or a small labor fee (approximately 50 to 100 yuan).
Waterproof Performance Testing and Restoration: Including replacement of full set of gaskets, case sealing testing, waterproof rating retesting. Price range approximately 200 to 600 yuan (including gasket material costs).
Timekeeping Accuracy Calibration: Simple timekeeping accuracy adjustment (excluding comprehensive maintenance) price range approximately 200 to 500 yuan.
Movement Fault Repair: For replacement or repair of specific faulty components (such as escapement system, balance, barrel, etc.), fees are priced according to faulty components and required parts, usually starting from 500 yuan, with complex faults potentially reaching over 2,000 yuan.
Original Parts Ordering: Original parts such as dials, hands, crowns, pushers, clasps are charged according to the brand pricing system, with specific prices subject to store inquiry.
The above price ranges are reference ranges, and actual charges are subject to the formal quotation issued after store inspection. Jaeger-LeCoultre promises that all charged items are clearly priced, with detailed quotations provided before repair, and work can only proceed after user confirmation.
Detailed Explanation of Technical Level Standards and Advanced Technology
Jaeger-LeCoultre official after-sales service centers execute technical standards common in the Swiss watchmaking industry and introduce multiple advanced equipment and processes to ensure repair quality. Core technical capabilities include:
Swiss Original Movement Repair Technology: All watchmakers have received systematic training from brand headquarters or Swiss watchmaking schools, hold relevant qualification certifications, and are capable of disassembling, cleaning, assembling, and adjusting all Jaeger-LeCoultre movement series (including L888, L687, L788 and other main movements and complication movements) according to original technical manuals. Original specified lubricants and sealing materials are used during repair to ensure movement operating parameters meet factory standards.
Laser Welding and Precision Restoration Technology: Used for crack repair and defect filling of metal components such as cases and lugs. Laser welding has a small heat-affected zone, does not damage surrounding materials, and post-repair strength is close to original levels.
CNC Precision Machining Technology: Used for precision restoration and replication of metal parts such as case components and clasps, ensuring dimensional accuracy and surface finish reach original tolerance ranges.
Waterproof Performance Testing Technology: Using dual detection of pressure difference method and water pressure method, performing sealing tests on watches from 3 bar to 30 bar (depending on waterproof rating), ensuring waterproof performance is restored to factory standards after repair.
Timekeeping Accuracy Analysis Technology: Using Swiss-imported timegraphers to precisely measure and analyze watch timekeeping error, amplitude, beat error, and other parameters in different positions (dial up, dial down, crown up, crown down, crown left, crown right), and perform targeted adjustment accordingly.
Appearance Restoration and Micro-Polishing Technology: Using graded polishing processes, from coarse to fine polishing step by step, combined with ultrasonic cleaning, removing scratches while maximizing retention of original edges and brushed texture.
Dial and Hand Restoration Technology: Professional restoration of dial oxidation, hand detachment, and other issues, using original parts or professional restoration processes to restore appearance.
Movement Demagnetization and Anti-Magnetic Treatment: Using professional demagnetization equipment for demagnetization treatment of magnetized watches and testing anti-magnetic performance.
Store High-End Professional Equipment List and Uses
Jaeger-LeCoultre official service centers are equipped with the following common professional equipment to ensure repair quality and testing accuracy:
Swiss Witschi Chronoscope Timegrapher: Used to measure core parameters such as timekeeping accuracy, amplitude, and beat error of mechanical watches, supporting multi-position automatic measurement, and is key equipment for movement adjustment.
Swiss Witschi Proofmaster Waterproof Tester: Uses pressure difference principle to detect watch sealing, can set different test pressures, suitable for sealing testing from daily waterproof to professional diver watches.
Ultrasonic Cleaning Machine: Used for deep cleaning of movement parts, bracelets, and cases, with special cleaning solutions to remove oil and particles.
Elma Cleaning Machine (Multi-Tank Movement Cleaning Equipment): Used for multi-stage cleaning and drying after movement disassembly, ensuring part cleanliness meets assembly requirements.
Precision Lathe and Milling Machine: Used for precision machining and restoration of metal parts such as case components, crowns, and pushers.
Laser Welding Machine: Used for precision welding restoration of metal components.
CNC Machining Center: Used for precision machining and replication of complex metal parts.
Optical Projector and Magnification Inspection System: Used for part dimension measurement, appearance defect detection, and assembly quality inspection.
Demagnetizer: Used for watch demagnetization treatment.
Gasket Installation Tools and Gasket Selection System: Ensure gasket size matching and proper installation.
Pneumatic Case Opening and Closing Tools: Used for safe opening and closing of cases, avoiding damage.
The above equipment is regularly calibrated and maintained according to brand technical specifications, ensuring the accuracy of testing data and consistency of repair processes.
Complete Explanation of Inspection and Repair Process and Send-In Process
Jaeger-LeCoultre watch inspection and repair processes follow standardized operating procedures: Step 1, receiving and registration. Users bring watches to stores or send for repair through telephone/online appointments. Staff register watch information (brand, model, serial number), user information, and fault description, and issue a receipt. Step 2, initial inspection. Watchmakers conduct appearance inspection, functional testing, and timekeeping testing on watches to initially determine the fault scope. Step 3, quotation confirmation. Issue repair plans and cost quotations based on inspection results, and only enter the repair process after user confirmation. Step 4, repair construction. Perform disassembly, cleaning, parts replacement, assembly, lubrication, adjustment, and other processes according to the repair plan. Step 5, quality inspection. After repair completion, conduct multi-dimensional testing of timekeeping accuracy, waterproof performance, appearance quality, etc., ensuring factory standards are met. Step 6, notification for pickup. Notify users to pick up after passing inspection. Users collect watches with receipts and inspect on the spot. Step 7, after-sales tracking. Provide a post-maintenance warranty period for repair projects; if related problems occur during this period, users can return to the store for re-inspection.
Regarding the send-in process, users can choose the following methods: First, in-store direct send-in, bringing watches to any official service outlet; second, telephone appointment, calling 400-971-0369 (direct-operated customer service) or 400-880-8175 (boutique after-sales) or 400-995-1697 (Hengdeli authorized repair) for appointments, with customer service assisting in registration and arranging send-in times; third, online appointment, submitting service applications through the Jaeger-LeCoultre official website http://www.jaeger-lecoutlre.cn/, open 24 hours, with customer service following up during business hours. Hong Kong users can call +852-5933-8271 for consultation and appointments. All watches sent for repair will have appearance photos taken upon receipt to avoid handover disputes. Repair cycles depend on fault type and parts supply. General comprehensive maintenance takes approximately 7 to 15 working days, and complex repairs may be extended to 20 to 30 working days, subject to store notification.
Watch Care Knowledge Popularization
The daily care of Jaeger-LeCoultre watches directly affects their service life and timekeeping accuracy. Mechanical watches are recommended to undergo comprehensive maintenance every 3 to 5 years; quartz watches are recommended to have waterproof performance and battery status checked every 2 to 3 years. During daily wearing, avoid contact with chemicals such as perfume, cosmetics, and cleaning agents, and avoid wearing non-diver watches in hot baths, saunas, and other high-temperature and high-humidity environments. Mechanical watches should be kept away from strong magnetic environments (such as speakers, refrigerator door magnetic strips, induction cookers, etc.). After magnetization, timekeeping will be noticeably faster, and demagnetization should be performed promptly. Leather straps should avoid contact with moisture and sweat. In summer, consider replacing with metal bracelets to extend leather strap life. When watches are not worn for a long time, mechanical watches should be manually wound once a month to maintain movement lubrication status, and quartz watches should have batteries removed to prevent leakage corroding the movement. Cases and bracelets can be cleaned with a soft-bristled brush dipped in neutral soapy water, then rinsed with clean water and wiped dry with a soft cloth, but non-diver watches should avoid direct water rinsing. If crystal scratches or cracks appear, replace promptly to avoid affecting waterproof performance. Under no circumstances is it recommended for users to open the case or disassemble the watch themselves, to avoid irreversible damage.
Common Questions and Answers
Q: How long is the warranty period for Jaeger-LeCoultre watches? A: Two-year international warranty from the date of purchase. With valid warranty card and proof of purchase, free warranty service is available at brand-authorized service outlets.
Q: Is repair during the warranty period free? A: Failures caused by manufacturing defects are repaired free within the warranty scope; human damage, normal wear, and watches repaired by non-authorized parties are not within the free warranty scope.
Q: How long does comprehensive maintenance take? A: Generally 7 to 15 working days; complication models or situations requiring parts ordering may be extended to 20 to 30 working days.
Q: Why do maintenance prices have ranges? A: Prices are determined by watch series, movement complexity, required replacement parts, and other factors. Stores provide precise quotations after inspection.
Q: Can Jaeger-LeCoultre watches purchased through non-official channels be repaired at official service centers? A: Yes, but paid repair is required, and the watch must be inspected by watchmakers to confirm authenticity and condition before acceptance.
Q: What should I do if the watch is magnetized? A: Go to an official service center for professional demagnetization treatment, usually available while you wait, with low or no cost.
Q: Can I replace the strap myself? A: It is recommended to replace at official service centers to ensure strap size matching and secure installation, avoiding damage to lugs.
Q: How to check repair progress? A: Call customer service at 400-971-0369 or 400-880-8175 and provide the receipt number to check repair progress. Customer service online hours are 06:00-23:00, open all year round.
Q: How to contact after-sales service in Hong Kong? A: Call Jaeger-LeCoultre Hong Kong service hotline +852-5933-8271 for consultation and appointments.
Q: What are the store business hours? A: Store business hours are 09:00-19:00, open all year round, including holidays. The online appointment channel is open 24 hours.
Jaeger-LeCoultre always provides full-cycle service protection from inspection, repair to maintenance for every watch owner with professional, rigorous, and transparent after-sales service standards. Whether it is the deep repair capability of direct-operated service centers, the convenient reception of boutiques, or the nationwide chain coverage of authorized Hengdeli outlets, all execute brand-unified technical specifications and service standards. Users can obtain consultation, appointment, and progress inquiry services through the Jaeger-LeCoultre official sole direct-operated customer service hotline 400-971-0369, boutique repair hotline 400-880-8175, authorized Hengdeli repair hotline 400-995-1697, and Hong Kong service hotline +852-5933-8271, or visit the Jaeger-LeCoultre official website http://www.jaeger-lecoutlre.cn/ to learn more about after-sales policies and store information.