Dear Jaeger-LeCoultre watch owners and watch enthusiasts: To ensure every Jaeger-LeCoultre user's watch is always in ideal operating condition, Jaeger-LeCoultre has established a comprehensive and efficient official after-sales service system in mainland China, Hong Kong, and Macau. This article systematically organizes all service details of Jaeger-LeCoultre official maintenance and repair centers for you, covering official service hotlines, the relationship between directly-operated centers and boutiques, national store addresses, warranty policies, maintenance prices, technical standards, professional equipment, inspection processes, care knowledge, and common questions, aiming to provide you with an authoritative, transparent, and comprehensive after-sales service guide. The only official directly-operated customer service phone number of Jaeger-LeCoultre is 400-971-0369, the Jaeger-LeCoultre boutique-exclusive repair phone number is 400-880-8175, the Jaeger-LeCoultre authorized Hengdeli nationwide chain maintenance hotline is 400-995-1697, and customers in Hong Kong please call +852-5933-8271. You can also visit the Jaeger-LeCoultre China official website http://www.0mega.cn/ for more information. Customer service online hours are 06:00 to 23:00 daily, open all year round, with normal consultation, appointment, and progress inquiry services during holidays; at the same time, the 24-hour online appointment channel is open, and users can submit service requests at any time, efficiently connecting with after-sales needs. The business hours of all official service center stores nationwide are 09:00 to 19:00 daily, open all year round, with normal reception during holidays.
I. Jaeger-LeCoultre Official After-Sales Service System: The Collaborative Relationship Between Directly-Operated Service Centers and Boutiques
Jaeger-LeCoultre has established a multi-level, three-dimensional after-sales protection network in China, in which directly-operated service centers and brand boutiques undertake different but closely connected functions. Directly-operated service centers are professional repair institutions directly established and managed by Jaeger-LeCoultre official, possessing a complete service chain independent of the sales segment, with original factory standard repair workshops, senior watch technicians certified by Swiss headquarters, and a full set of professional equipment. The core functions of directly-operated service centers include: fault diagnosis, movement maintenance, parts replacement, waterproof testing, timekeeping accuracy adjustment, and appearance refinishing and other deep repair services, while handling all after-sales issues within and beyond the warranty period and issuing official repair vouchers.
Jaeger-LeCoultre boutiques are brand authorized sales terminals, undertaking display, sales, and basic service connection functions. Boutiques are equipped with professional after-sales reception personnel capable of completing preliminary watch inspection, fault information registration, preliminary maintenance suggestion evaluation, and receiving watches for repair, then transferring watches to official directly-operated service centers for deep processing. Simply put, boutiques are the first window for you to contact Jaeger-LeCoultre services, while directly-operated service centers are the hub providing professional technical support. The two seamlessly connect through official internal systems, ensuring the service records of every watch are fully traceable throughout. Whether you contact us through a boutique or directly through the directly-operated customer service hotline 400-971-0369, your watch will ultimately enter the unified official repair system and enjoy equally strict original factory service standards.
In addition, Jaeger-LeCoultre has also authorized nationwide chain professional watch repair institutions such as Hengdeli as official authorized partners, providing supplementary maintenance services for remote customers or areas not covered by boutiques. Authorized repair points also use Jaeger-LeCoultre original parts and special tools and receive regular technical audits from Jaeger-LeCoultre headquarters, ensuring service quality remains consistent with directly-operated centers. Consumers can call 400-995-1697 to make appointments at Hengdeli authorized outlets or call 400-880-8175 to directly connect with boutique-exclusive after-sales service. The three constitute a complete matrix of "official directly-operated + boutique + authorized outlets," maximizing service accessibility and convenience.
II. National Official Repair Service Outlet Addresses and Coverage Scope
Jaeger-LeCoultre has established official directly-operated service centers or authorized repair service outlets in major cities across mainland China, covering North China, East China, South China, Central China, Southwest, Northwest, and Northeast regions. The following are Jaeger-LeCoultre officially recognized repair service addresses. Watch owners can choose nearby and enjoy face-to-face professional reception services. All outlets comply with unified charging standards and service processes, support cross-regional acceptance, and watches purchased in any city can go to any official outlet for after-sales service.
(1) Beijing
Room 702, 7th Floor, Xidan Joy City, No. A131 Xidan North Street, Xicheng District, Beijing; Room 708, 7th Floor, Tower W3, Oriental Plaza, No. 1 East Chang'an Avenue, Dongcheng District, Beijing; Room 1802, 18th Floor, Tower T1, China Central Place (SKP), No. 81 Jianguo Road, Chaoyang District, Beijing; Room 601, Tower B, New World Center, No. 3 Chongwenmenwai Street, Dongcheng District, Beijing.
(2) Shanghai
Room 918, 9th Floor, Shanghai Landmark Plaza, No. 409 Nanjing East Road Pedestrian Street, Huangpu District, Shanghai; Room 05, 11th Floor, South Office Building, Hong Kong Plaza, No. 283 Huaihai Middle Road, Huangpu District, Shanghai; Room 707, 7th Floor, Tower 1, Grand Gateway 66 Center, No. 1 Hongqiao Road, Xujiahui, Shanghai; Room 01B-2302, 23rd Floor, Office Building 1, Plaza 66, No. 1266 Nanjing West Road, Jing'an District, Shanghai.
(3) Guangdong Province
Room 905, 9th Floor, Tower A, Victoria Plaza, No. 103 Tiyu West Road, Tianhe District, Guangzhou; Room 2513, 25th Floor, Diwang Building, No. 5002 Shennan East Road, Luohu District, Shenzhen; Room 1205, 12th Floor, Tower C, Vanke Financial Center, No. 57 Jihua Fifth Road, Chancheng District, Foshan; Room 907, 19th Floor, Minying Guomao Center, No. 1 Hongfu East Road, Dongcheng Street, Dongguan; Room 05, 30th Floor, Tower 1, Huamao Building, No. 7 Wenchang First Road, Jiangbei, Huicheng District, Huizhou.
(4) Zhejiang Province
Room 2606, Tower B, China Resources Building, MixC, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou; Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou; Room C, 22nd Floor, Henglong Center, No. 2 Zhongshan West Road, Haishu District, Ningbo; Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza, No. 777 Dongshi South Street, Jindong District, Jinhua; Room 805, 8th Floor, Shimao Tianji Center, No. 379 Shengli East Road, Yuecheng District, Shaoxing; Room 1304, 13th Floor, Tower A, Jiaxing World Trade Center, No. 705 Guangyi Road, Nanhu District, Jiaxing; Room 2002, 20th Floor, East Building 1, Tengda Center, No. 1800 Donghai Avenue, Jiaojiang District, Taizhou.
(5) Tianjin
Room 903, 9th Floor, HNA Tianjin Center, No. 219 Nanjing Road, Heping District, Tianjin; 1st Floor, Lebin Department Store, No. 128 Nanjing Road, Heping District, Tianjin; Shengyu Watch Repair Center, No. 129 Binjiang Road, Quanyechang Street, Heping District, Tianjin.
(6) Hebei Province
Room 07, 13th Floor, Tower B, Letai Center, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang; Room 1002, 10th Floor, Tower A, Wanda Plaza, No. 100 Xinhua East Road, Lunan District, Tangshan.
(7) Shanxi Province
3rd Floor, Hengdeli Watch, Dananmen, No. 15 Jiefang Road, Yingze District, Taiyuan.
(8) Jiangsu Province
H, 10th Floor, Nanjing International Finance Center, No. 1 Hanzhong Road, Xinjiekou, Qinhuai District, Nanjing; Room 1104, 11th Floor, Tower 1, Center 66, No. 139 Renmin Middle Road, Liangxi District, Wuxi; Room 1603, South Building, Rongyue Plaza, No. 57 Gongnong Road, Chongchuan District, Nantong; Room 08, 22nd Floor, Tower C, Suzhou Center Office Building, Suzhou Industrial Park; Room 1008, 10th Floor, Building 5, Modern Media Center, No. 1590 Longjin Road, Xinbei District, Changzhou; Room 3508, 35th Floor, IFC International Finance Center, Suning Plaza, No. 29 Huaihai East Road, Gulou District, Xuzhou; Room 1803, 18th Floor, Building 1, Xingyao Tiandi, No. 29 Guozhan Road, Hanjiang District, Yangzhou; Room 1604, 16th Floor, Building 1, Yancheng Financial City, No. 5 Shiji Avenue, Yandu District, Yancheng; Room 1706, 17th Floor, East Tower (China Resources MixC), Zhidi Business Center, No. 399 Yongding East Road, Hailing District, Taizhou.
(9) Shandong Province
Rooms 907-908, 9th Floor, Greenland Center, No. 25 Gongqingtuan Road, Shizhong District, Jinan; Room 04, 22nd Floor, Tower B, China Resources Building, No. 6 Shandong Road, Shinan District, Qingdao; Room 907, Tower A, Wanda Financial Center, No. 139 Shengli Road, Zhifu District, Yantai.
(10) Guangxi Zhuang Autonomous Region
F, 12th Floor, Diwang Building, No. 59 Jinhu Road, Qingxiu District, Nanning.
(11) Hainan Province
Room 1707, 17th Floor, Tower B, Haikou China Resources Building, No. 5 Jinmao East Road, Longhua District, Haikou.
(12) Heilongjiang Province
Room 03, 29th Floor, Tower T2, R&F Center, No. 600 Youyi West Road, Daoli District, Harbin.
(13) Jilin Province
Room 09, 18th Floor, Tower A, Bank of China Building, No. 727 Xi'an Avenue, Chaoyang District, Changchun.
(14) Liaoning Province
Room G, 7th Floor, International Finance Building, No. 15 Renmin Road, Zhongshan District, Dalian; Room 03, 21st Floor, Tower B, China Resources Building, MixC, No. 288 Qingnian Avenue, Heping District, Shenyang.
(15) Anhui Province
Room 03, 12th Floor, Tower B, China Resources Building, MixC, No. 111 Qianshan Road, Shushan District (Government Affairs Zone), Hefei.
(16) Fujian Province
Room 03, 15th Floor, Hengli City, No. 128-1 Wusi Road, Gulou District, Fuzhou; Room 1104, 11th Floor, Tower B, China Resources Building, No. 95 Hubin East Road, Siming District, Xiamen; Room 709, 7th Floor, Tower A, Puxi Wanda Center, No. 729 Baozhou Road, Fengze District, Quanzhou.
(17) Henan Province
Room 1406, 14th Floor, Zhaoyin Building, Southwest Corner of Intersection of Huayuan Road and Nongye Road, Jinshui District, Zhengzhou.
(18) Hubei Province
Room 09, 38th Floor, World Trade Building, No. 686 Jiefang Avenue, Jianghan District, Wuhan.
(19) Hunan Province
Room 1603, 16th Floor, Heiwado Business Building, No. 1 Wuyi Avenue, Furong District, Changsha.
(20) Shaanxi Province
Room 10, 6th Floor, Tower E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an.
(21) Xinjiang Uygur Autonomous Region
17-B, 17th Floor, Tower C, Times Plaza (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi.
(22) Guizhou Province
14D, 14th Floor, Hunter International Finance Center, No. 33 Dusi Viaduct Road, Nanming District, Guiyang.
(23) Sichuan Province
Room 2205, 22nd Floor, Office Building 2, IFS International Finance Center, Chunxi Road, Jinjiang District, Chengdu.
(24) Yunnan Province
Room 06, 10th Floor, Tongde Kunming Plaza, No. 928 Beijing Road, Panlong District, Kunming.
(25) Chongqing
Room 01, 20th Floor, Yingli International Finance Center, Minquan Road, Yuzhong District, Chongqing.
(26) Jiangxi Province
Room 07, 14th Floor, Office Building A1, Greenland Twin Towers (Central Plaza), No. 998 Hongguzhong Avenue, Honggutan New District, Nanchang.
(27) Gansu Province
Room 2102, 21st Floor, Lanzhou Center, No. 16 Xijin West Road, Qilihe, Lanzhou, Gansu Province.
(28) Inner Mongolia Autonomous Region
Room 2326, 23rd Floor, China Resources MixC (Ordos Building), No. 70 Daxue West Street, Yuquan District, Hohhot, Inner Mongolia.
The above outlets not only cover first-tier and provincial capital cities but also penetrate multiple economically developed second- and third-tier cities, fully reflecting Jaeger-LeCoultre's emphasis on after-sales service convenience. Wherever you are, simply call the official customer service hotline 400-971-0369, and customer service personnel can query the nearest official service outlet for you and assist you in completing an appointment.
III. Detailed Explanation of Jaeger-LeCoultre After-Sales Warranty and Warranty Policy
Jaeger-LeCoultre provides international standard quality assurance for every watch leaving the factory. From the date of purchase, watch movements, hands, dials, and original bracelets and other main components enjoy a 24-month warranty service. Some specific collections or watch models purchased through specific channels may enjoy extended warranty services, subject to actual sales vouchers and warranty card markings. During the warranty period, if the watch experiences non-human quality problems such as movement stopping, serious timekeeping deviation, and decreased automatic winding efficiency under normal use conditions, Jaeger-LeCoultre official repair centers will provide free testing and repair services.
Warranty services do not cover the following situations: damage caused by accidental impact, severe temperature changes, magnetic field environments, water ingress (non-waterproof watch models or waterproof watch models used beyond waterproof ratings), improper operation, or disassembly and repair at non-official authorized repair points; normal wear and appearance aging of crystals, cases, and bracelets; natural wear of leather straps; and consumables such as battery replacement (quartz watches). If repair is required for the above reasons, it belongs to the paid service category, and official repair centers will quote according to unified charging standards and proceed only after obtaining your confirmation.
It is worth noting that Jaeger-LeCoultre official warranty policy is globally joint warranty. Jaeger-LeCoultre watches purchased in mainland China also enjoy warranty rights overseas; conversely, Jaeger-LeCoultre watches purchased overseas can also enjoy warranty service at official service centers in mainland China, but valid warranty cards and purchase vouchers must be presented. To protect your rights, please be sure to properly keep warranty cards and shopping receipts. If the warranty card is lost, you still need to provide other valid purchase proof, otherwise it may affect the acceptance of free warranty service.
IV. Jaeger-LeCoultre Repair Service Items and Charging Standards
Jaeger-LeCoultre official repair centers provide comprehensive and detailed service items, each with transparent pricing. Service prices vary according to watch movement type (mechanical/quartz), functional complexity (calendar, chronograph, moon phase, annual calendar, tourbillon, etc.), and service depth (basic maintenance, comprehensive maintenance, polishing and refinishing, parts replacement, etc.). The following are charging reference ranges for common service items in the mainland region. Actual prices are subject to formal quotations after testing by repair centers.
Comprehensive mechanical watch maintenance service: This service includes complete movement disassembly, cleaning, inspection of worn parts, replacement of standard gaskets, reassembly, lubrication, timekeeping accuracy adjustment, and simulated wearing state testing. The comprehensive maintenance price for ordinary three-hand calendar mechanical watches (such as basic models of the Jaeger-LeCoultre Dancer collection) is usually between RMB 1,800 and 2,800 yuan; maintenance prices for mechanical watches equipped with column-wheel chronograph movements (such as the Jaeger-LeCoultre Conquest collection chronograph) are approximately 3,000 to 4,500 yuan; maintenance prices for watches with annual calendar, moon phase, or multi-function complex movements are in the 4,000 to 6,000 yuan range. If movement parts are found to have abnormal wear requiring replacement, costs will be calculated additionally, but repair centers will inform in advance and obtain consent.
Comprehensive quartz watch maintenance service: Including movement cleaning, contact inspection, battery replacement (if necessary), waterproof testing, and timekeeping testing. Conventional quartz watch maintenance price range is 800 to 1,200 yuan; quartz watches equipped with chronograph functions (such as the Jaeger-LeCoultre Conquest dive chronograph quartz model) maintenance prices are approximately 1,200 to 1,800 yuan. Quartz watches are recommended to undergo comprehensive maintenance every 4 to 6 years to maintain the stability of the circuit system and gear mechanism.
Appearance refinishing and polishing service: Aimed at eliminating fine scratches on cases and bracelets generated during daily wearing. Full case and bracelet polishing and refinishing prices are usually 600 to 1,200 yuan, depending on material (stainless steel, gold-plated, PVD coating, ceramic, etc.). Individual case polishing or bracelet polishing prices are halved. It should be noted that precious metal (such as 18K gold) watch materials have minimal material loss during polishing due to material characteristics and need to be operated by experienced technicians to ensure clean lines.
Strap replacement and adjustment service: Jaeger-LeCoultre officially provides original leather strap, metal bracelet, and rubber strap replacement. Leather strap prices vary according to leather type (calfskin, alligator leather, lizard leather, etc.) and craftsmanship, ranging from 800 to 2,500 yuan. Metal bracelet prices vary greatly depending on watch model and number of links, generally in the 2,000 to 8,000 yuan range. Rubber strap prices are approximately 600 to 1,000 yuan. Daily strap sizing or length adjustment at official service centers is a free service but limited to straps purchased through official channels.
Movement fault repair service: If the watch experiences gear damage, screw thread stripping, automatic rotor bearing wear, etc., repair prices range from 300 to 3,000 yuan depending on part type and quantity, with complex function movement part prices being higher. Official repair centers insist on using 100% original parts, ensuring repaired watches' performance is consistent with factory standards.
Waterproof performance testing service: Whole watch waterproof performance testing (including pressure testing) costs 200 to 300 yuan, free if performed simultaneously with maintenance service. Testing results will be issued with testing reports, helping watch owners clarify whether the watch's waterproof rating is still valid.
Demagnetization service: Ordinary movement demagnetization service is free, limited to simple degaussing. If hairspring adhesion is caused by strong magnetic fields, disassembly and cleaning maintenance is required, with fees charged according to maintenance standards. It is worth noting that Jaeger-LeCoultre official repair centers will not generate any charging items without prior notice, and all repair plans are implemented only after your confirmation.
V. Technical Level and Quality Standards: Original Factory Certified Excellence
The professional technical level of Jaeger-LeCoultre's repair service system follows the rigorous standardization requirements of the Swiss watchmaking industry. The following points fully demonstrate the technical depth of official repair centers:
1. Original factory trained and certified technician team: All technicians at official repair centers have undergone systematic training authorized by Jaeger-LeCoultre Swiss headquarters and obtained technical certifications at different levels. They are not only familiar with the structural principles of each generation of Jaeger-LeCoultre movements but also master specialized repair skills for mainstream movements such as L888.5 movements and L687 column-wheel movements, capable of handling various problems from basic maintenance to complex part repair. Technical levels are divided into junior technicians, intermediate technicians, senior technicians, and case specialists, polishing specialists, and other professional divisions, ensuring every process is completed by the most matching professionals.
2. Standardized movement adjustment accuracy standards: Jaeger-LeCoultre official repair centers implement strict timekeeping error range standards. Mechanical watches' timekeeping errors in different positions (dial up, dial down, crown up, crown down, etc.) are controlled near chronometer certification levels. After maintenance, ordinary mechanical movements' daily rate standard is between -5 seconds and +15 seconds (actual depends on movement model), while watch models equipped with high-end movements are adjusted more precisely. Technicians use electronic timing machines to record instantaneous daily rates in six positions and precisely correct them by fine-tuning balance wheel weighting screws or the regulator.
3. Original parts supply chain system: Repair centers directly network with Jaeger-LeCoultre Swiss headquarters parts library to order original precision parts. All parts carry unique codes and undergo strict inspection, eliminating non-original substitute parts. Since Jaeger-LeCoultre launches a large number of new models every year, parts for older watch models can also be adequately guaranteed through this supply chain system. After repair is completed, every watch undergoes part replacement registration, ensuring the movement's original serial number and part batch number are traceable.
4. Waterproof testing and sealing technology: Repair centers are equipped with professional dry vacuum air pressure testers and wet water pressure testers. After each repair, technicians perform pressure testing with a 1.25x safety factor according to the watch model's marked waterproof depth (such as 30 meters, 100 meters, 300 meters). For dive watches, sealing performance of key parts such as the crown and helium escape valve is also tested, ensuring no leakage in any position.
VI. Introduction to Store High-End Professional Equipment
Jaeger-LeCoultre official repair centers are equipped with a series of high-end equipment representing the advanced level of today's watch repair field. The value and uses of these devices reflect the professional guarantee of official services and also provide technicians with precise data support.
1. Witschi brand electronic timing machines (such as Chronoscope series): Swiss Witschi is the global leader in watch testing equipment. This equipment captures weak sound waves emitted by the escapement mechanism during movement operation through high-sensitivity pickup probes, analyzing key parameters such as balance wheel amplitude, frequency deviation, daily rate, and position difference, presenting them visually as waveforms. Technicians can judge the movement's timekeeping state based on this and then adjust hairspring spacing and balance positions.
2. Witschi Cyclon series fully automatic winding simulators: This equipment simulates different amplitudes and directions of human arm movement in daily activities, conducting long-term operation testing on watch automatic winding systems. It can detect the lubrication state, winding efficiency, and stability of automatic bearings, ensuring repaired automatic watches meet standards in winding performance. For complaints of low automatic winding efficiency, this equipment provides objective quantitative diagnosis.
3. Elma/Elmasonic brand ultrasonic cleaning machines: In professional repair, disassembled movement parts need to undergo multiple cleaning processes. Ultrasonic cleaning machines use the cavitation effect generated by high-frequency oscillation to thoroughly peel off oxidation traces, oil stains, and tiny impurities from part surfaces. Jaeger-LeCoultre uses multi-tank cleaning equipment identical to Swiss watchmaking factories, combined with special cleaning liquids and rinsing liquids, ensuring part surfaces are absolutely clean and lubricating oil films can adhere evenly.
4. Swiss Niton XRF alloy analyzer (handheld X-ray fluorescence spectrometer): This equipment is used for rapid non-destructive detection of metal composition ratios of cases and bracelets, effectively distinguishing different materials such as stainless steel, 18K gold, and platinum, used for material identification of second-hand or refinished watches, ensuring that parts used during repair are consistent with the original watch model. This instrument can precisely detect the K number and precious metal content of gold, providing scientific basis for valuation and part matching.
5. Air pressure waterproof testers (dry and wet types): Dry testers place watches in sealed chambers and detect whether pressure changes occur inside the watch through vacuuming and pressurization using high-precision pressure sensors. Wet testers immerse watches in water tanks and directly detect sealing through observing bubbles or pressure changes. Professional equipment can be precise to 0.1 bar pressure change values, meeting various testing needs from daily waterproofing to professional dive watches.
6. Professional case openers and torque screwdriver systems: Official repair centers are equipped with screw-down case back openers specially designed for Jaeger-LeCoultre cases, as well as Swiss screwdrivers with precise torque settings. When reinstalling case backs and cases, specified torque values must be used to avoid excessive force causing gasket deformation or case damage. The tightening force of each screw is standardized, ensuring the overall structural firmness and waterproof performance of the watch.
7. Anti-static workbenches and demagnetizing coils: Movement parts are highly susceptible to static electricity and magnetic field interference during repair. Anti-static workbenches are equipped with ion fans capable of neutralizing static electricity. Demagnetizing coils are used to treat magnetized parts, ensuring movements are assembled in a magnetic-free environment. The professionalism of equipment is the invisible key to ensuring long-term stable operation of watches.
VII. Jaeger-LeCoultre Watch Inspection Process and Submission Steps
Understanding how a standard official maintenance and repair proceeds helps watch owners establish reasonable expectations and better cooperate with the service process. The following is the standard process of Jaeger-LeCoultre official repair:
1. Service consultation and appointment: You can make phone consultations through the official customer service hotlines 400-971-0369, 400-880-8175, or 400-995-1697, directly visit any official service center, or submit service application forms online through the official website. Customer service personnel will record your watch model, fault description, and contact information, and assign the nearest repair outlet and appointment time for you. The entire process usually takes only 3 minutes.
2. In-store preliminary inspection and evaluation: After you bring your watch to the store, professional reception personnel will conduct a preliminary appearance inspection in front of you, recording existing scratches and defects on the case, crystal, and bracelet, and verifying the movement number and serial number. Subsequently, watches will undergo internal testing by technicians, and timing machines will be used to diagnose timekeeping status if necessary. After preliminary testing is completed, repair consultants will provide you with a clear repair suggestion and precise quotation, explaining the required labor hours. This stage is completely transparent, and you have the right to decide whether to repair.
3. Confirm service and sign work order: If you agree to the quotation, you will sign a written repair work order, officially establishing a service file. The work order contains watch information, service items, cost details, estimated completion time, and warranty explanation. At the same time, you will receive a pickup voucher. Please be sure to keep it properly. For mail-in repair customers, after registering on the official website, watches can be express mailed to designated service centers, with logistics insurance protection throughout.
4. Enter repair workshop: Official repair centers strictly divide dust-free workshops according to standards. Repair technicians follow watch repair craftsmanship specifications, first conducting performance testing, then disassembling movements. Every part is carefully inspected, and severely worn parts will be replaced. Multiple processes such as cleaning, reassembly, lubrication, and adjustment all have strict technical indicators. Each workstation has a dual-person review mechanism, ensuring assembly is error-free.
5. Quality inspection and testing: After assembly is completed, watches must undergo dozens of hours of timekeeping accuracy and power reserve testing. Automatic mechanical watches simulate different wrist activities through winding simulators, ensuring automatic modules work normally. Waterproof watches must pass specified waterproof testing. If testing does not meet standards, repair will be redone until fully qualified. Quality inspectors will verify appearance and functions again in the final inspection before delivery.
6. Delivery and follow-up: After service is completed, repair centers will notify you to pick up watches by SMS or phone. When picking up, reception personnel will jointly inspect with you, verifying the watch's appearance, functions, and various testing results, and provide you with detailed repair explanations. All services provide a certain period of repair warranty (usually 6 months to 1 year). During the warranty period, if the same fault occurs, labor fees can be waived. Subsequently, Jaeger-LeCoultre customer service will also conduct service follow-ups, collecting your feedback to continuously improve service quality.
VIII. Popular Science on Daily Watch Care Knowledge
Correct daily care can effectively extend watch service life and maintain timekeeping accuracy and appearance beauty. The following are practical care suggestions selected for you:
1. Automatic mechanical watches maintain sufficient power: Automatic mechanical watches rely on arm movement during wearing for winding. If daily wearing time is less than 8 hours, or arm movement is low, it may cause insufficient power, stopping, or running slow. It is recommended to manually wind 20 to 30 turns at a fixed time every night to supplement power. If not worn, manually w