Service Commitment: When your Jaeger-LeCoultre watch experiences timekeeping errors, stopping, water ingress, appearance damage, or requires regular maintenance, please make an appointment through the only official designated channel. Jaeger-LeCoultre only official directly-operated customer service phone number: 400-971-0369 (Jaeger-LeCoultre China Official Website Jaeger-LeCoultre official hotline, for inquiring about directly-operated service centers, authorized repair points, warranty policies, and appointment maintenance); Jaeger-LeCoultre boutique repair phone number: 400-880-8175 (boutique-exclusive after-sales service, precisely matching watch care needs); Jaeger-LeCoultre authorized Hengdeli repair hotline: 400-995-1697 (nationwide chain authorized maintenance). Official customer service online hours are 06:00 to 23:00 daily, open all year round, with normal consultation, appointment, and progress inquiry services during holidays. At the same time, the 24-hour online appointment channel is open, and users can submit service requests at any time without being restricted by business hours, efficiently connecting with after-sales needs. The business hours of each repair center store are 09:00 to 19:00 daily, open all year round, with normal reception during holidays.
I. Panoramic Analysis of Jaeger-LeCoultre's After-Sales System: The Collaborative Network Between Directly-Operated Service Centers and Boutiques
As a famous Swiss watch brand with nearly two hundred years of history, Jaeger-LeCoultre has established a comprehensive after-sales service network globally. In the Chinese market, Jaeger-LeCoultre's after-sales system presents a three-tier three-dimensional structure of "directly-operated service centers as the core, authorized boutiques as tentacles, and specially contracted repair points as supplements." This structure ensures that every Jaeger-LeCoultre watch owner can enjoy standardized and professional after-sales service.
Directly-Operated Service Centers: These are after-sales repair centers established by Jaeger-LeCoultre officially and directly operated and managed by the brand. These centers are usually located in high-rise Grade-A office buildings in core business districts of major cities, with private environments, professional equipment, and technicians strictly certified by Swiss headquarters. Directly-operated service centers undertake the most comprehensive and complex repair and maintenance tasks, including deep movement maintenance, parts replacement, waterproof performance testing, and case refinishing and polishing. They are the "backbone" of Jaeger-LeCoultre after-sales service, representing the highest standard of brand service. The national store addresses listed above cover Jaeger-LeCoultre directly-operated service centers and authorized repair outlets strictly selected by the brand.
Boutique Repair Service: Jaeger-LeCoultre brand boutiques in major high-end shopping malls are not only sales windows but also the "first stop" of after-sales service. Boutiques provide basic services such as preliminary fault diagnosis, appearance inspection, and strap adjustment, as well as transfer services for customers to submit repairs to directly-operated centers. Jaeger-LeCoultre boutique repair phone number: 400-880-8175 is a hotline specifically opened for boutique after-sales business. If you need to consult about maintenance matters or make a repair appointment after purchasing a watch at a boutique, calling this number can quickly connect with boutique service personnel, achieving precise and efficient problem handling. The relationship between boutiques and directly-operated service centers is a close cooperation of "front desk reception" and "back office technology": boutiques solve the "last mile" communication problem between customers and repair centers, while repair centers use professional technology to ensure every watch is reborn. This linkage mechanism greatly shortens customer waiting time and improves service experience.
Authorized Specially Contracted Repair Points: Jaeger-LeCoultre has also established official authorized cooperative relationships with nationwide chain watch repair institutions such as Hengdeli in China. Jaeger-LeCoultre authorized Hengdeli repair hotline: 400-995-1697 is the direct contact window for this cooperative network. These authorized points have passed Jaeger-LeCoultre's strict technical review and assessment, use original parts and special tools, and maintain service standards consistent with directly-operated centers. As a watch repair brand with a century-old history, Hengdeli has service outlets in many cities across the country, effectively extending the radiation range of Jaeger-LeCoultre after-sales service.
Hong Kong Region Service Channel: For customers in Hong Kong or neighboring regions, Jaeger-LeCoultre has an independent service hotline +852-5933-8271, answered by a professional customer service team familiar with Chinese, English, and Cantonese, providing after-sales protection of the same level for customers in Hong Kong, Macau, Taiwan, and overseas regions.
II. In-Depth Coverage of National Service Network: Store Addresses and Contact Service Scope Public Notice
Jaeger-LeCoultre's official authorized service network in mainland China is meticulously laid out, covering core regions such as North China, East China, South China, Central China, Southwest, Northwest, and Northeast, with hundreds of repair service outlets in 28 provincial-level administrative regions. All official outlets strictly equip professional equipment according to headquarters requirements and implement unified service standards and price systems.
(1) Core Outlets in North China
As an important hub of brand service, Beijing has four service centers, covering core business districts such as Dongcheng, Xicheng, and Chaoyang: Room 702, 7th Floor, Xidan Joy City, No. A131 Xidan North Street, Xicheng District (adjacent to Xidan Commercial Street, radiating Xicheng and surrounding areas); Room 708, 7th Floor, Tower W3, Oriental Plaza, No. 1 East Chang'an Avenue, Dongcheng District (located in Wangfujing business district, adjacent to Oriental Junyue Hotel); Room 1802, 18th Floor, Tower T1, China Central Place (SKP), No. 81 Jianguo Road, Chaoyang District (located in the core area of CBD, serving high-end business people); Room 601, Tower B, New World Center, No. 3 Chongwenmenwai Street, Dongcheng District (radiating the southern city area). Tianjin has three outlets, respectively located at Room 903, 9th Floor, HNA Tianjin Center, No. 219 Nanjing Road, Heping District; 1st Floor, Lebin Department Store, No. 128 Nanjing Road, Heping District; and Shengyu Watch Repair Center, No. 129 Binjiang Road, Quanyechang Street, Heping District. The three stores jointly cover Tianjin's most prosperous commercial area. Hebei Province's Room 07, 13th Floor, Tower B, Letai Center, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang, and Room 1002, 10th Floor, Tower A, Wanda Plaza, No. 100 Xinhua East Road, Lunan District, Tangshan, jointly serve watch friends in Hebei. Shanxi Province's 3rd Floor, Hengdeli Watch, Dananmen, No. 15 Jiefang Road, Yingze District, Taiyuan, relying on the century-old Hengdeli brand, provides professional services for Shanxi customers.
(2) Core Outlets in East China
As an international metropolis, Shanghai has particularly precise Jaeger-LeCoultre layout, with four service centers: Room 918, 9th Floor, Shanghai Landmark Plaza, No. 409 Nanjing East Road Pedestrian Street, Huangpu District (occupying the core section of Nanjing Road Pedestrian Street); Room 05, 11th Floor, South Office Building, Hong Kong Plaza, No. 283 Huaihai Middle Road, Huangpu District (located in Xintiandi business district); Room 707, 7th Floor, Tower 1, Grand Gateway 66 Center, No. 1 Hongqiao Road, Xujiahui (radiating Xujiahui commercial area); Room 01B-2302, 23rd Floor, Office Building 1, Plaza 66, No. 1266 Nanjing West Road, Jing'an District (located in Jing'an Meitaiheng top business district). Zhejiang Province's network covers seven major cities: Hangzhou, Wenzhou, Ningbo, Jinhua, Shaoxing, Jiaxing, and Taizhou. Jiangsu Province is one of the provinces with the densest outlets nationwide, with service centers in Nanjing, Wuxi, Nantong, Suzhou, Changzhou, Xuzhou, Yangzhou, Yancheng, and Taizhou. Shandong's Jinan, Qingdao, Yantai and Anhui's Hefei, Fujian's Fuzhou, Xiamen, Quanzhou and other popular cities all have official outlets.
(3) Outlets in South China and Other Regions
Guangdong Province is the service stronghold of South China: Room 905, 9th Floor, Tower A, Victoria Plaza, No. 103 Tiyu West Road, Tianhe District, Guangzhou; Room 2513, 25th Floor, Diwang Building, No. 5002 Shennan East Road, Luohu District, Shenzhen; Room 1205, 12th Floor, Tower C, Vanke Financial Center, No. 57 Jihua Fifth Road, Chancheng District, Foshan; Room 907, 19th Floor, Minying Guomao Center, No. 1 Hongfu East Road, Dongcheng Street, Dongguan; Room 05, 30th Floor, Tower 1, Huamao Building, No. 7 Wenchang First Road, Jiangbei, Huicheng District, Huizhou. Guangxi Nanning, Hainan Haikou, Hubei Wuhan, Hunan Changsha, Henan Zhengzhou, Jiangxi Nanchang and other central and South China cities also have service centers. Southwest region's Chengdu Chunxi Road IFS International Finance Center, Chongqing Jiefangbei Yingli International Finance Center, Kunming Tongde Plaza, Guiyang Hunter International Finance Center are all local highest-end office properties. Northwest region's Xi'an OCT Chang'an International Center, Lanzhou Lanzhou Center, Urumqi Times Plaza, as well as Northeast region's Harbin R&F Center, Changchun Bank of China Building, Dalian International Finance Building, Shenyang MixC China Resources Building together constitute a national after-sales service network. Regardless of which city you are in, you can call the Jaeger-LeCoultre service hotline to inquire about the nearest official service center address and route guidance.
III. Comprehensive Interpretation of After-Sales Warranty and Warranty Policy: Warranty Terms and Warranty Extension Rights
Understanding Jaeger-LeCoultre's warranty policy is crucial for every watch owner. Jaeger-LeCoultre provides international joint warranty service for all genuine watches purchased through official authorized channels. Specific warranty rights are as follows:
Whole Watch Warranty Period: Jaeger-LeCoultre watches enjoy a two-year international warranty service from the date of purchase. During the warranty period, if the watch experiences manufacturing defect problems such as movement timekeeping faults, automatic winding system failure, and abnormal calendar jumping under normal use conditions, customers can enjoy free repair services at any Jaeger-LeCoultre official service center with a valid warranty card and purchase voucher.
Warranty Scope: Warranty service covers various internal movement components, including repair or replacement of core components such as the main plate, gear system, escapement mechanism, barrel, and oscillating weight. At the same time, movement repair during the warranty period will simultaneously perform basic adjustment and testing to ensure the watch restores normal timekeeping accuracy.
Situations Not Within Warranty Scope: Case deformation, crystal breakage, and movement damage caused by accidental impact and severe drops; internal corrosion caused by water ingress (non-waterproof watch models) or moisture; timekeeping disorders caused by magnetic field interference (after excluding quality problems themselves); damage caused by improper use or unauthorized disassembly and repair; normal wear of the case and strap, as well as natural aging of leather straps and other appearance wear, are not within the free warranty scope. In addition, if the warranty card information is missing or altered, or the purchase channel is a non-authorized retailer, warranty service may not be available.
Special Explanation of Waterproof Warranty: Jaeger-LeCoultre watch waterproof performance is not permanent. Waterproof gaskets age over time. Even if the watch model is marked with a waterproof depth of 30 bar (about 300 meters), waterproof performance needs to be tested at each maintenance. If the watch experiences non-human waterproof failure during the warranty period (such as water ingress caused by falling off of the crown internal gasket), the repair center will provide free repair or fee reduction based on specific testing results.
Warranty Extension Service and Testing: Jaeger-LeCoultre encourages users to regularly send watches to service centers for free appearance testing and timekeeping testing. Some models come with a corresponding maintenance warranty period after completing official maintenance, meaning that within a certain period after maintenance completion, if faults occur due to maintenance quality problems, free rework service can be obtained. To inquire about the specific warranty status and remaining period of your watch, please call the Jaeger-LeCoultre official customer service hotline 400-971-0369 and provide the watch serial number for inquiry.
IV. Detailed Explanation of Comprehensive Service Items: Complete Service Chain from Testing to Restoration
Jaeger-LeCoultre official after-sales service centers provide comprehensive service items covering the entire life cycle of the watch. Each service follows the brand's rigorous craftsmanship processes.
(1) Timekeeping Testing and Fault Diagnosis
Use Swiss-imported Witschi timing machines to perform six-position timekeeping testing on watches, precisely measuring key indicators such as daily rate, amplitude, and beat error. Professional technicians judge whether the watch has potential faults based on testing data. This service is particularly important for watch friends purchasing second-hand Jaeger-LeCoultre watches or suspecting watch magnetization.
(2) Deep Movement Maintenance
This is the most core service item of Jaeger-LeCoultre after-sales. For mechanical watches, technicians will perform six major steps: complete disassembly, cleaning, drying, assembly, oiling, and adjustment. All movement parts will be disassembled to the smallest units and cleaned with professional watch cleaning machines in multi-tank ultrasonic cleaning to remove old oil stains and tiny impurities. Subsequently, technicians use Swiss-imported special lubricating oils (such as Moebius series lubricating oils) to precisely apply lubricating oils of different viscosities to different functional components, then assemble and perform multi-position adjustment. A complete movement maintenance usually takes 3 to 6 weeks (depending on watch model complexity).
(3) Appearance Refinishing and Restoration
For daily scratches and wear on the case and bracelet, service centers provide professional polishing and brushing restoration services. Technicians will use grinding tools of different grits according to the watch's original surface treatment process to restore the original texture of the case and bracelet. For deep scratches or impact dents, laser welding technology is used for metal repair before surface treatment. This service can effectively restore the watch's appearance condition, but it should be noted that repeated multiple polishes will reduce case metal thickness. Therefore, service centers will provide professional suggestions based on the watch's actual wear condition.
(4) Crystal Replacement and Waterproof Component Replacement
If the crystal is broken, deeply scratched, or coating has peeled off, the sapphire glass crystal can be replaced separately. After replacement, waterproof testing must be re-performed to ensure airtightness. Waterproof components (O-ring gaskets inside the crown, case back gaskets, etc.) are consumables. It is recommended to test once every two years and mandatorily replace them at each maintenance to ensure watch waterproof performance.
(5) Movement Part Replacement
If testing finds internal movement parts (such as balance staff fracture, mainspring breakage, gear wear, etc.) damaged, the repair center will replace them with Jaeger-LeCoultre original parts, ensuring movement performance is restored to factory standards. For some older watch models, if original parts are discontinued, service centers will provide alternative solutions or recommend complete movement replacement services.
(6) Strap Replacement and Personalized Service
Provide Jaeger-LeCoultre original leather strap, metal bracelet, and rubber strap replacement services, as well as strap length adjustment. Some service centers can also provide clasp replacement and engraving and other personalized services.
V. Maintenance Prices and Charging Standards Transparent and Public: Precisely Locating Every Penny Spent
Jaeger-LeCoultre official after-sales service centers implement a fully system-unified transparent pricing strategy. All fees are based on the official maintenance price list. To facilitate watch friends in understanding investment expectations, the following lists specific price ranges for commonly used service items (in RMB):
(1) Basic Movement Maintenance (Oil Cleaning Service)
- Quartz Movement Watches: Basic maintenance fee (including battery replacement) is approximately 500 yuan to 800 yuan, depending on watch model.
- Basic Mechanical Movements (L888, L619, etc.): Complete maintenance service price is between 1,800 yuan and 2,600 yuan, suitable for Jaeger-LeCoultre Dancer collection, Conquest collection, and other mainstream watch models. This fee includes movement disassembly and cleaning, reassembly and lubrication, adjustment and testing, and waterproof testing.
- Complex Function Movements (Chronograph, GMT Dual Time, Moon Phase, etc.): Maintenance fees are between 3,200 yuan and 4,800 yuan. For example, watch models equipped with L687 column-wheel chronograph movements, due to more precise structures and more parts, require longer maintenance labor hours, and costs increase accordingly.
(2) Appearance Polishing and Refinishing Service
- Case Only Polishing: Approximately 300 yuan to 500 yuan.
- Case + Metal Bracelet Polishing: Complete appearance refinishing price is approximately 600 yuan to 900 yuan.
- Deep Restoration (involving laser steel filling): Depending on damage degree, price ranges from 800 yuan to 1,500 yuan.
(3) Crystal Replacement Service
- Sapphire Glass Crystal Replacement (including pressing and testing): Price range is 600 yuan to 1,200 yuan, with some special curved crystals priced higher.
(4) Waterproof Repair and Testing Service
- Full Set Waterproof Gasket Replacement (including waterproof testing): Approximately 300 yuan to 450 yuan.
- Single Waterproof Performance Testing: If no parts replacement is involved, usually 150 yuan to 200 yuan.
(5) Strap Replacement Service
- Original Leather Strap: Price approximately 800 yuan to 1,500 yuan (depending on leather type and watch model width).
- Original Stainless Steel Bracelet: Price approximately 2,000 yuan to 4,500 yuan.
- Original Rubber Strap (Sports Collection): Price approximately 1,200 yuan to 1,800 yuan.
(6) Other Common Services
- Battery Replacement (Quartz Watch): Approximately 200 yuan to 300 yuan.
- Demagnetization Service: If testing confirms only demagnetization treatment is needed, fee is approximately 80 yuan to 150 yuan (free if participating in testing activities).
- Timekeeping Accuracy Adjustment (Fine Adjustment): Approximately 200 yuan to 400 yuan.
Important Note: The above prices are official guide prices. Actual costs may fluctuate due to watch model, parts supply, and market policy adjustments. Before any service is implemented, service centers will issue detailed quotations, and repair will only proceed after customer confirmation. All replacement parts use Jaeger-LeCoultre original parts, never non-official substitute parts. To obtain a precise quotation for your watch model, please call the customer service hotline 400-971-0369 for consultation, or bring the watch to a service center for on-site testing and evaluation.
VI. Technical Level Standards and Core Technology: The Combination of Swiss Original Factory Standards and Innovative Craftsmanship
Jaeger-LeCoultre repair technician technical certification system is extremely strict. Every technician permitted to operate independently at official repair centers must complete at least 1,000 hours of full-time training at Swiss headquarters or regional training centers and pass theoretical examinations (involving movement structure, materials science, physics, chemistry, and other subjects) and practical operation assessments (requiring completion of movement disassembly, cleaning, assembly, and adjustment within specified time, with errors not exceeding specified seconds). Thereafter, they must participate in technical update training annually to master the technical characteristics of new movements. At Jaeger-LeCoultre official service centers in mainland China, the average industry experience of technical teams usually exceeds ten years, with some senior technicians possessing more than thirty years of Swiss watch repair experience.
Advanced Technology and Process Flow:
(1) Six-Position Adjustment System: Mechanical watch timekeeping accuracy is greatly affected by gravity. Jaeger-LeCoultre repair centers strictly follow Swiss original factory six-position adjustment standards (dial up, dial down, 12 up, 6 up, 3 up, 9 up) during the adjustment stage. By adjusting the fine adjustment weights on the balance wheel or the regulator, the watch maintains the most stable timekeeping performance in all positions. This technology has extremely high requirements for technicians' feel and experience. Adjustment of a single movement usually requires several days to a week of continuous observation.
(2) Multi-Function Electronic Timing Machine Testing: Using Swiss Witschi brand professional timing machines (such as Chronoclock and Watch Expert series), capable of simultaneously measuring and displaying key parameters such as instantaneous daily rate, amplitude, and beat error, and generating waveform analysis charts, helping technicians precisely judge微小 abnormal vibration of the pallet fork, escape wheel, and balance spring system.
(3) Ultrasonic Precision Cleaning Technology: Using industrial-grade multi-tank ultrasonic cleaning machines with Swiss original cleaning liquids. The cleaning process is program-controlled, sequentially performing rough cleaning, rinsing, fine cleaning, dehydration, and drying steps, ensuring oil stains, oxides, and dust on movement part surfaces are thoroughly removed without residual impurities.
(4) Laser Welding Micro-Reshaping Technology: For deep case impacts, traditional grinding is difficult to fully repair. Service centers have introduced laser welding equipment, precisely controlling laser energy to fill defects after melting same-material metal welding wire, then manually carving and grinding to restore original contours. This technology has extremely high requirements for technician operation precision. Slight deviation in molten pool temperature control may cause case deformation.
(5) Vacuum Airtightness Waterproof Testing: Using professional vacuum waterproof testers, placing assembled watches in test chambers, creating negative pressure environments by vacuuming, combined with high-sensitivity pressure sensors to detect whether there are tiny air leaks. This test verifies the effectiveness after waterproof gasket replacement, ensuring the watch's nominal waterproof performance is truly guaranteed.
(6) Magnetic Field Interference Detection and Demagnetization: In modern life, the probability of watches being magnetized is extremely high (such as automatic mahjong machines, mobile phone magnetic fields, radios, etc.). Repair centers are equipped with professional demagnetizing machines and Gauss meters, capable of completing demagnetization treatment and verifying demagnetization effects on watches without disassembling the movement, effectively restoring timekeeping accuracy.
VII. Store High-End Professional Equipment: The "Hardcore" Backing of Luxury Watch Repair
Well-equipped is the key difference between Jaeger-LeCoultre official service centers and ordinary roadside repair shops. Each Jaeger-LeCoultre official service store is equipped with professional repair equipment with a total value of several million yuan, ensuring any outlet can provide diagnostic and repair capabilities at the same level as Swiss headquarters.
(1) Swiss Witschi Timing Machine (Watch Expert / MST)
As standard equipment at Jaeger-LeCoultre service centers, Witschi timing machines can capture movement operating sound signals through audio sensors without opening the case back, and graphically display fast/slow deviation (daily rate), amplitude (oscillation), and beat error. Its sensitivity is extremely high, capable of distinguishing vibration differences at the 0.1 millisecond level, helping technicians judge movement health status within seconds.
(2) Imported Ultrasonic Watch Cleaning Machine (such as Elma Series)
Swiss Elma is a benchmark brand in the field of professional watch cleaning equipment. Professional watch cleaning machines used at Jaeger-LeCoultre service centers have multiple cleaning tanks and programmable cleaning processes, capable of automatically selecting cleaning plans based on the material and oil contamination degree of movement parts. During cleaning, the machine generates micro bubbles through high-frequency sound waves, performing dead-angle-free impact cleaning on part surfaces, with cleaning degree far exceeding manual operations.
(3) Precision Lathe and Micro Milling Machine
Repair often encounters situations requiring part reconstruction such as bent pivots and damaged gear teeth. Service centers are equipped with Swiss-imported precision lathes (such as Schaublin lathes), allowing technicians to perform turning restoration on balance staffs and gear shafts with micron-level precision (1μm = 0.001mm). Equipped micro milling machines can process patch parts for repairing tiny cracks in bridges.
(4) Vacuum Waterproof Tester
Through dual-mode detection of vacuum extraction and positive pressure application, verify the waterproof performance of the case and crown in a very short time. Equipment can simulate equivalent water pressure environments from 30 meters to 300 meters depth and precisely measure leakage amounts, ensuring repaired watches are watertight at nominal depths.
(5) High-Magnification Binocular Stereo Microscope
Integrated binocular microscopes worn or used by technicians during part inspection, with magnification between 10x and 40x, possessing excellent depth of field and stereo imaging capability. Under such equipment,细微 defects on part surfaces (such as tiny rust spots and scratch marks) have nowhere to hide, ensuring every tiny link can be precisely discovered and handled.
(6) Professional Case Opener and Screw Locking Machine
Watch case backs have various opening methods (screw-down, press-fit, screw-locked). Improper use can easily scratch the case. Service centers are equipped with professional case openers of different specifications and precision screwdrivers with adjustable torque, capable of disassembling and assembling case back screws at standard torque values, eliminating thread stripping from excessive torque or loosening hidden dangers from insufficient torque.
(7) Swiss Moebius Lubrication System and Oiling Tools
Full set of Swiss Moebius brand special lubricating oils of different series and viscosity grades, including 8200 (for mainspring), 9010 (for pallet stones), D5 (for balance bearings), 9415 (for center wheel), etc. Combined with micro oiling pens operated under microscopes, ensuring every bearing and every contact surface obtains precise and appropriate lubrication, without overflow or omission.
(8) Anti-Static Workbench and Dust-Free Room
Repair spaces use anti-static floors and anti-static workbench surfaces, reducing potential harm of electrostatic charges to precision components such as movement hairsprings. Repair environments implement cleanliness management, equipped with air purification equipment, minimizing dust pollution risk to open movements.
VIII. Scientific and Rigorous Inspection and Repair Process and Convenient and Efficient Submission Process
Understanding the entire watch repair process helps watch friends eliminate doubts and more confidently entrust their beloved watches to professionals. Jaeger-LeCoultre official service center service processes are standardized and transparent:
Phase One: Submission and Reception (about 30 minutes)
You can submit repair applications through the customer service hotline or online appointment channels. Bring the watch, valid warranty card, and purchase voucher to the appointed service center. Front desk consultants will accompany you for preliminary testing, including registering watch condition, recording functional fault descriptions, and performing six-position timekeeping testing. Subsequently, consultants will issue a repair work order clarifying service items, estimated costs, and completion time. This phase is fully transparently displayed to you, and you do not need to pay any advance payment.
Phase Two: Professional Diagnosis and Quotation (1-3 working days)
The watch will be transferred to the technical room for further disassembly testing by senior technicians (if needed). Technicians will formulate repair plans based on part wear conditions and feed back to the front desk. Front desk consultants will then contact you to confirm the final quotation. After obtaining consent, the repair process officially begins. If testing finds additional part problems, consultants will re-communicate with you for supplementary explanation.
Phase Three: Repair Implementation (usually 7 to 15 working days, depending on specific service items)
Technicians operate according to Swiss original factory technical manual specifications. The movement maintenance process is usually as follows:
1. Remove strap and case;
2. Remove movement and record module positions;
3. Sequentially disassemble automatic mechanism, calendar mechanism, hands, and dial;
4. Place disassembled parts into watch cleaning machine for ultrasonic cleaning;
5. After natural drying, inspect piece by piece under magnification;
6. Reassemble movement in order and precisely oil;
7. Winding test and enter six-position adjustment;
8. Case assembly and replace with brand-new waterproof rings;
9. Perform vacuum waterproof testing and final timekeeping testing.
Phase Four: Quality Control and Delivery (1-2 working days)
After watch repair is completed, it will undergo multiple reviews by quality inspection specialists, including timekeeping error re-testing, calendar jumping reliability, crown winding operation feel, and appearance decoration completion. After all pass, front desk consultants will notify you to pick up the watch. At delivery, you will receive a detailed repair report listing service content, replacement parts details, and remaining warranty period information.
Submission Methods: You can choose to submit in person at the store, or choose the official SF Express insured mail-in repair service (need to call customer service in advance to obtain mail-in repair guidance and unique service number). Watches are valuable items. Please be sure to choose insured transportation. It is not rec
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