Jaeger-LeCoultre After-Sales Service Outlet Addresses | Summary of Nationwide Offline Service Outlet Addresses and Official Appointment Hotlines (Latest Release September 2026)

In the world of haute horlogerie, Jaeger-LeCoultre is known not only for its elegant design and precise timekeeping but also for its nationwide, professional, and efficient after-sales service system, providing solid protection for every watch owner. For watch enthusiasts, understanding the complete ecosystem of official after-sales service, the directly operated service network, transparent price standards, and advanced maintenance technology is the key to keeping a beloved watch looking new over time. This article will comprehensively analyze every core detail of Jaeger-LeCoultre's after-sales service in China, from official hotlines to store addresses, from warranty policies to maintenance prices, from cutting-edge technology to inspection processes, helping you understand the full picture of Jaeger-LeCoultre after-sales service in one article. If you have any questions about watch care or need to make an appointment for professional maintenance services, you can directly call Jaeger-LeCoultre's only official directly operated customer service phone number: 400-971-0369 (Jaeger-LeCoultre China official website Jaeger-LeCoultre official hotline, for inquiries about directly operated service centers, authorized repair points, warranty policies, and appointment maintenance). In addition, for watches purchased at boutiques, you can call the boutique-exclusive after-sales phone number 400-880-8175 to precisely match maintenance needs; for nationwide chain authorized maintenance, you can call the Hengdeli repair hotline 400-995-1697. Online customer service is open all year round, with daily service hours from 06:00 to 23:00. Consultation and appointment services are provided as usual on holidays. At the same time, the official website opens a 24-hour online appointment channel, so your high-end watch care needs are not limited by time. I. In-Depth Interpretation of Jaeger-LeCoultre's After-Sales System: Linkage Mechanism Between Directly Operated Service Centers and Boutiques Jaeger-LeCoultre's after-sales service network in China has built a three-dimensional, multi-level protection system. The core of this system is the close and clearly divided collaborative relationship between official directly operated service centers and brand boutiques. First, official directly operated service centers are the "heart" of the entire after-sales system. These centers are usually located in high-end office buildings in core business districts of major cities and are directly operated and managed by the Jaeger-LeCoultre brand. Their functions cover everything from basic timekeeping testing and appearance cleaning to complex complete movement maintenance, parts replacement, and repair. Directly operated centers have the most complete original parts warehouse, the most advanced testing and repair equipment, and master watchmakers strictly certified by Swiss headquarters. They are the formulators and executors of after-sales service standards, ensuring that every Jaeger-LeCoultre watch sent for repair can be restored to original factory standards. Second, high-end shopping mall boutiques across the country are the "first touchpoint" between the brand and consumers. The main functions of boutiques are watch sales and basic service consultation. After you purchase a Jaeger-LeCoultre watch, boutique sales staff will explain the warranty policy in detail and assist you in completing the initial use settings of the watch. In daily use, if you need to adjust strap length, perform appearance cleaning, or consult about waterproof performance, boutiques can provide basic services. However, when a watch has movement faults, excessive timekeeping errors, water ingress, or requires complete maintenance, the boutique will act as a "transfer station" and safely and quickly transfer your beloved watch to an official directly operated service center for deep repair. This "boutique receives watch, center repairs" model not only utilizes the boutique's vast network layout and geographical convenience but also ensures a high degree of professionalism in the repair process and the purity of parts sources. It is worth emphasizing that whether sending a watch for repair through a boutique or directly to a directly operated service center, all repair records will be entered into Jaeger-LeCoultre's official after-sales system, enjoying completely consistent official warranty policies with no channel differences. To ensure your watch always receives the most reliable protection, it is recommended that you prioritize the above official channels. To inquire about the most convenient directly operated service center address, call the official customer service hotline 400-971-0369. In addition, Jaeger-LeCoultre's after-sales system also has "transparency" characteristics. All directly operated service centers support customers in querying repair progress through official phone numbers or online platforms, and some service centers even allow customers to visit the store to watch the repair process after appointment. This open attitude also reflects Jaeger-LeCoultre's full confidence in its technical strength and service standards. II. Full Overview of Nationwide Store Addresses and Professional Service Scope Jaeger-LeCoultre's domestic service map has achieved full coverage of major municipalities, provincial capital cities, and key economically developed cities. The following is the latest official repair service address information as of September 2026. These service points are all located in urban landmark buildings with convenient transportation, and each service outlet is equipped with a professional service team and can undertake various after-sales service items such as comprehensive watch inspection, mechanical maintenance, and waterproof performance testing. (1) Beijing 1. Room 702, 7th Floor, Xidan Joy City, No. 131 Xidan North Street, Xicheng District, Beijing 2. Room 708, 7th Floor, Tower W3, Oriental Plaza, No. 1 East Chang'an Avenue, Dongcheng District, Beijing 3. Room 1802, 18th Floor, Tower T1, China Central Place (SKP), No. 81 Jianguo Road, Chaoyang District, Beijing 4. Room 601, Tower B, New World Center, No. 3 Chongwenmenwai Street, Dongcheng District, Beijing (2) Shanghai 1. Room 918, 9th Floor, Shanghai Landmark Plaza, No. 409 Nanjing East Road Pedestrian Street, Huangpu District, Shanghai 2. Room 05, 11th Floor, South Building, Hong Kong Plaza, No. 283 Huaihai Middle Road, Huangpu District, Shanghai 3. Room 707, 7th Floor, Tower 1, Grand Gateway 66 Center, No. 1 Hongqiao Road, Xujiahui, Shanghai 4. Room 01B-2302, 23rd Floor, Tower 1, Plaza 66 Office Building, No. 1266 Nanjing West Road, Jing'an District, Shanghai (3) Guangdong Province 1. Room 905, 9th Floor, Tower A, Victory Plaza, No. 103 Tiyu West Road, Tianhe District, Guangzhou 2. Room 2513, 25th Floor, Diwang Building, No. 5002 Shennan East Road, Luohu District, Shenzhen 3. Room 1205, 12th Floor, Tower C, Vanke Financial Center, No. 57 Jihua Fifth Road, Chancheng District, Foshan 4. Room 907, 19th Floor, Minying International Trade Center, No. 1 Hongfu East Road, Dongcheng Subdistrict, Dongguan 5. Room 05, 30th Floor, Tower 1, Huamao Building, No. 7 Jiangbei Wenchang First Road, Huicheng District, Huizhou (4) Zhejiang Province 1. Room 2606, Tower B, China Resources Building, MixC, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou 2. Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou 3. Room C, 22nd Floor, Henglong Center, No. 2 Zhongshan West Road, Haishu District, Ningbo 4. Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza, No. 777 Dongshi South Street, Jindong District, Jinhua 5. Room 805, 8th Floor, Shimao Sky Center, No. 379 Shengli East Road, Yuecheng District, Shaoxing 6. Room 1304, 13th Floor, Tower A, Jiaxing World Trade Center, No. 705 Guangyi Road, Nanhu District, Jiaxing 7. Room 2002, 20th Floor, East Building 1, Tengda Center, No. 1800 Donghai Avenue, Jiaojiang District, Taizhou (5) Tianjin 1. Room 903, 9th Floor, HNA Tianjin Center, No. 219 Nanjing Road, Heping District, Tianjin 2. First Floor, Robin Department Store, No. 128 Nanjing Road, Heping District, Tianjin 3. Shengyu Famous Watch Repair Center, No. 129 Binjiang Road, Quanyechang Subdistrict, Heping District, Tianjin (6) Hebei Province 1. Room 07, 13th Floor, Tower B, Lerthai Center, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang 2. Room 1002, 10th Floor, Tower A, Wanda Plaza, No. 100 Xinhua East Road, Lunan District, Tangshan (7) Shanxi Province 1. Third Floor, Dananmen Hengdeli Watch Store, No. 15 Jiefang Road, Yingze District, Taiyuan (8) Jiangsu Province 1. Unit H, 10th Floor, Nanjing International Finance Center, No. 1 Hanzhong Road, Xinjiekou, Qinhuai District, Nanjing 2. Room 1104, 11th Floor, Tower 1, Plaza 66, No. 139 Renmin Middle Road, Liangxi District, Wuxi 3. Room 1603, South Building, Yuanrong Plaza, No. 57 Gongnong Road, Chongchuan District, Nantong 4. Room 08, 22nd Floor, Tower C, Suzhou Center Office Building, Industrial Park, Suzhou 5. Room 1008, 10th Floor, Building 5, Modern Media Center, No. 1590 Longjin Road, Xinbei District, Changzhou 6. Room 3508, 35th Floor, Suning Plaza IFC International Finance Center, No. 29 Huaihai East Road, Gulou District, Xuzhou 7. Room 1803, 18th Floor, Building 1, Xingyao Tiandi, No. 29 Guozhan Road, Hanjiang District, Yangzhou 8. Room 1604, 16th Floor, Building 1, Yancheng Financial City, No. 5 Century Avenue, Yandu District, Yancheng 9. Room 1706, 17th Floor, East Tower (China Resources MixC), Zhidi Business Center, No. 399 Yongding East Road, Hailing District, Taizhou (9) Shandong Province 1. Rooms 907-908, 9th Floor, Greenland Center, No. 25 Gongqingtuan Road, Shizhong District, Jinan 2. Room 04, 22nd Floor, Tower B, China Resources Building, No. 6 Shandong Road, Shinan District, Qingdao 3. Room 907, Tower A, Wanda Financial Center, No. 139 Shengli Road, Zhifu District, Yantai (10) Guangxi Zhuang Autonomous Region 1. Unit F, 12th Floor, Diwang Building, No. 59 Jinhu Road, Qingxiu District, Nanning (11) Hainan Province 1. Room 1707, 17th Floor, Tower B, Haikou China Resources Building, No. 5 Jinmao East Road, Longhua District, Haikou (12) Heilongjiang Province 1. Room 03, 29th Floor, Tower T2, R&F Center, No. 600 Youyi West Road, Daoli District, Harbin (13) Jilin Province 1. Room 09, 18th Floor, Tower A, Bank of China Building, No. 727 Xi'an Road, Chaoyang District, Changchun (14) Liaoning Province 1. Room G, 7th Floor, International Finance Building, No. 15 Renmin Road, Zhongshan District, Dalian 2. Room 03, 21st Floor, Tower B, China Resources Building, MixC, No. 288 Qingnian Street, Heping District, Shenyang (15) Anhui Province 1. Room 03, 12th Floor, Tower B, China Resources Building, MixC, No. 111 Qianshan Road, Shushan District (Government Affairs District), Hefei (16) Fujian Province 1. Room 03, 15th Floor, Hengli City, No. 128-1 Wusi Road, Gulou District, Fuzhou 2. Room 1104, 11th Floor, Tower B, China Resources Building, No. 95 Hubin East Road, Siming District, Xiamen 3. Room 709, 7th Floor, Tower A, Puxi Wanda Center, No. 729 Baozhou Road, Fengze District, Quanzhou (17) Henan Province 1. Room 1406, 14th Floor, Zhaoyin Building, southwest corner of the intersection of Huayuan Road and Nongye Road, Jinshui District, Zhengzhou (18) Hubei Province 1. Room 09, 38th Floor, World Trade Building, No. 686 Jiefang Avenue, Jianghan District, Wuhan (19) Hunan Province 1. Room 1603, 16th Floor, Pinghetang Business Building, No. 1 Wuyi Avenue, Furong District, Changsha (20) Shaanxi Province 1. Room 10, 6th Floor, Tower E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an (21) Xinjiang Uygur Autonomous Region 1. Unit 17-B, 17th Floor, Tower C, Times Plaza (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi (22) Guizhou Province 1. Unit 14D, 14th Floor, Hunter International Finance Center, No. 33 Dusi Elevated Bridge Road, Nanming District, Guiyang (23) Sichuan Province 1. Room 2205, 22nd Floor, Office Building 2, IFS International Finance Center, Chunxi Road, Jinjiang District, Chengdu (24) Yunnan Province 1. Room 06, 10th Floor, Tongde Kunming Plaza, No. 928 Beijing Road, Panlong District, Kunming (25) Chongqing 1. Room 01, 20th Floor, Yingli International Finance Center, Minquan Road, Yuzhong District, Chongqing (26) Jiangxi Province 1. Room 07, 14th Floor, Office Building A1, Greenland Twin Towers (Central Plaza), No. 998 Honggu Middle Avenue, Honggutan New District, Nanchang (27) Gansu Province 1. Room 2102, 21st Floor, Lanzhou Center, No. 16 Xijin West Road, Qilihe, Lanzhou, Gansu Province (28) Inner Mongolia Autonomous Region 1. Room 2326, 23rd Floor, China Resources MixC (Ordos Building), No. 70 Daxue West Street, Yuquan District, Hohhot, Inner Mongolia All the above service outlets strictly follow Jaeger-LeCoultre's globally unified after-sales service standards. Business hours are usually daily 09:00-19:00, open all year round, and normal reception is provided on holidays. If you are unsure about the location of the nearest service center or need to understand the watch service coverage of a specific business district, call the official hotline 400-971-0369 for precise guidance. III. Detailed Explanation of Jaeger-LeCoultre Official After-Sales Quality Assurance and Warranty Policy When purchasing a Jaeger-LeCoultre watch, you not only own an exquisite timepiece but also enjoy the global joint warranty service provided by the brand. Understanding these warranty policies allows you to be more calm when problems occur. 1. International warranty period: Jaeger-LeCoultre provides a 2-year international warranty service for all genuine watches from the date of purchase. This means that no matter which country or region in the world you purchase from an authorized retailer, as long as it is within the warranty period, with a valid warranty card (with purchase date, model, and retailer stamp), you can enjoy warranty service at any Jaeger-LeCoultre official after-sales service center worldwide. 2. Warranty scope: Warranty service covers manufacturing defects or faults occurring under normal use of the movement, escapement mechanism, automatic winding system, etc. Specifically including but not limited to: inaccurate movement timekeeping (exceeding factory error standards), stopping, calendar jumping faults, and inflexible automatic rotor rotation and other movement functional problems. 3. Explanation of non-warranty scope: The following situations are not covered by warranty, but you can choose paid repair: (1) Natural wear of exterior parts: such as daily scratches on the case and crystal, normal aging of straps, and fading of leather straps; (2) Human damage: crystal breakage or case deformation caused by severe impact, or crown pulling and part damage caused by improper operation; (3) Water ingress damage: water ingress caused by failure to use a waterproof watch as required (such as operating chronograph buttons underwater) or failure to tighten the crown; (4) Non-official authorized disassembly and repair: any case opened by personnel not authorized by Jaeger-LeCoultre officially, or repair using non-original parts, will invalidate the warranty. 4. Relationship between maintenance and warranty: It is particularly necessary to popularize among consumers that regular watch maintenance does not belong to the "warranty" scope but is a necessary measure to maintain the watch in good condition. Just as cars need regular oil changes, mechanical watches are recommended to undergo complete maintenance every 3-5 years. Although maintenance is a self-paid item, after completing official maintenance, Jaeger-LeCoultre provides an additional 1-year service warranty for your movement. This means that within 12 months after maintenance is completed, if a non-human fault occurs in the movement, free re-repair is available. 5. Extended warranty service: With brand service upgrades, Jaeger-LeCoultre launches extended warranty activities during specific periods or through specific channels. It is recommended that you consult boutique sales staff in detail about the extended warranty policy at the time of purchase and confirm the warranty start and end dates of the watch through the official customer service phone number 400-971-0369 to maximize your rights. IV. Full Coverage of Professional Service Items: From Testing to Refurbishment Jaeger-LeCoultre after-sales service items far exceed simple "battery replacement" and "oil cleaning." In official terminology, services are divided into multiple dimensions such as "testing consultation," "quick service," and "complete maintenance service" to meet the needs of different watch conditions. 1. Timekeeping precision testing and diagnosis: If you feel the watch is not keeping time properly, you can first send it to a service center for free timekeeping testing. Through professional instruments, simulate the watch's timekeeping performance in different positions and under different mainspring torques, generating a detailed "timekeeping report." This service helps you quickly determine whether the watch needs opening for repair. This testing service is usually free at directly operated service centers. 2. Complete movement maintenance service (Complete Service): This is the most core and important service item. The process includes: (1) Disassembly: Watchmakers completely disassemble the movement down to hundreds of smallest parts; (2) Cleaning: Use professional oil cleaning equipment to ultrasonically clean metal parts, removing old lubricating oil and dirt; (3) Inspection: Inspect each gear for wear, whether pivots are bright, and whether hairsprings are flat one by one under a magnifier; (4) Replacement of consumables: Mandatory replacement of all rubber sealing gaskets (waterproof gaskets), and replacement of severely worn parts (such as automatic winding gear train and pallet fork) according to wear conditions; (5) Reassembly and lubrication: Use high-precision lubricating oil specially developed for Swiss movements to oil and lubricate each jewel bearing and escapement mechanism; (6) Adjustment and testing: Through five-position adjustment and temperature difference compensation, adjust movement precision to within the ideal -4/+6 seconds/day (Swiss standard). 3. Appearance refurbishment and polishing: For daily scratches on the case and bracelet, provide professional polishing and refurbishment services. This service requires superb skills, not only restoring the original mirror luster of the metal but also maintaining the sharpness of the watch lines. For brushed surfaces, special satin wheels are used to restore the matte texture. 4. Strap replacement and size adjustment: Whether steel bracelets or leather straps, professional replacement services are provided, ensuring perfect fit between the strap and lugs. At the same time, free steel bracelet sizing service is provided to adapt to different wrist sizes. 5. Waterproof performance testing: After each maintenance or repair, the watch is pressure tested. The instrument places the watch in a pressure environment higher than its nominal waterproof rating and accurately detects case sealing through air pressure changes, ensuring waterproof function is effective. 6. Battery replacement (quartz watches): For Jaeger-LeCoultre quartz watches, original battery replacement service is provided, with simultaneous sealing gasket replacement and waterproof testing. V. Transparent Maintenance Prices and Charging Standards Reference Watch maintenance costs vary depending on movement complexity. To allow consumers to spend clearly, Jaeger-LeCoultre officially implements a globally unified quotation system. The following are official pricing range references for common service items in 2026 (specific prices are subject to quotation after testing by service centers): 1. Quartz movement watches: Battery replacement and waterproof testing: about 300-600 yuan; Complete quartz movement maintenance (including battery replacement and circuit board testing): about 800-1,200 yuan. 2. Simple function mechanical watches (large three-hand/small three-hand, calendar): Complete maintenance service for watches equipped with basic automatic movements such as L592, L619, and L888. The official guide price is usually between 2,000-2,600 yuan. This price includes movement disassembly and cleaning, standard waterproof component replacement, reassembly and lubrication, adjustment, and appearance cleaning. 3. Complex function mechanical watches (moon phase, chronograph, multi-time zone): Taking watches equipped with the L687 automatic chronograph movement or L899 moon phase movement as examples, maintenance prices are usually in the range of 2,900-3,800 yuan. Because complex function movements have more parts, greater assembly difficulty, and more complex adjustment steps, labor and technical costs increase accordingly. 4. Appearance polishing service: The price of complete fine polishing of the case and bracelet is about 600-1,200 yuan, depending on scratch depth and case craftsmanship (such as whether complex satin or polished mixed treatment is included). 5. Accessory replacement costs: Sapphire crystal replacement: about 800-1,600 yuan (depending on model); Original leather strap: about 800-1,500 yuan; Original stainless steel bracelet: about 2,500-5,000 yuan (depending on model and number of links). 6. Emergency service fee: If expedited processing is required, some service centers provide 24-hour quick service with an additional expedited fee of about 30%. If you want to obtain a maintenance quotation accurate to the watch model, you can consult customer service by phone at 400-971-0369. Provide your watch model (number on the case back) to quickly obtain a reference price. VI. Core Technical Strength and Strict Quality Standards The level of Jaeger-LeCoultre's after-sales repair team represents the highest level of Swiss watchmaking craftsmanship in China. Its core technical strength and standard system are reflected in the following specific aspects: 1. Original factory certified watchmaker: Every watchmaker who independently operates at a directly operated service center must receive thousands of hours of systematic training at Swiss or Jaeger-LeCoultre global training centers and pass strict theoretical and practical assessments. They are not only proficient in mechanical principles but also thoroughly understand the structural characteristics and historical technical improvements of every Jaeger-LeCoultre movement. 2. Original parts supply chain: All repair parts of Jaeger-LeCoultre are ordered directly from Swiss headquarters and have an independent logistics tracking system. This means that every replaced gear, crown, crystal, and even a tiny screw is a 100% original factory component. Non-original substitutes are never used, fundamentally eliminating precision loss and durability risks caused by "compatible parts." 3. Advanced lubrication technical specifications: High-end movements have extremely strict requirements for lubricating oil. Jaeger-LeCoultre technical standards clearly specify the lubricating oil models used in different positions—for example, special Moebius 9504 grease is used for escape wheel teeth, and special D-5 viscous oil is required for barrel walls. Incorrect lubricating oil selection will cause timekeeping failure. Official watchmakers strictly follow the designated positions and amounts on technical drawings to ensure optimal lubrication effect. 4. Rigorous case assembly technology and waterproof treatment: During repair, new fluororubber sealing gaskets are replaced at the case back and crown waterproof tube, and the case back is locked with a torque screwdriver according to standard torque values, ensuring even force. Subsequently, through dual testing of vacuum negative pressure and pressure testing, waterproof performance is restored to factory nominal values. 5. Precision instrument fine-tuning technology: Electronic timing machines are used not only to detect daily rate but also to judge movement condition by analyzing "beat error" and "amplitude." For example, when amplitude is below 250 degrees, even if the timekeeping error is not large, it indicates that the movement needs maintenance. Official standards require that the full-wind amplitude after repair reach above 300 degrees and beat error be less than 0.5 milliseconds. VII. High-Precision Repair Equipment: Hardcore Technology Protecting Precision Timepieces In addition to highly skilled watchmakers, high-precision equipment is an important guarantee for ensuring watch repair precision. At Jaeger-LeCoultre official directly operated service centers, the following "hardcore" devices are indispensable assistants in daily repair: 1. Swiss Witschi electronic timing machine: This is the core instrument necessary at every repair workstation. It captures the high-frequency sound waves emitted by the movement escapement system through a microphone clamp and generates timekeeping lines in real time on the LCD screen. It can accurately measure the instantaneous daily rate, amplitude, and beat error of the watch, helping watchmakers quickly judge the operating health of the movement and verify whether precision meets standards after adjustment. Its measurement accuracy can reach one-thousandth of a second per day. 2. Ultrasonic cleaning machine: Used to clean disassembled movement parts. This device uses high-frequency vibration of hundreds of thousands of hertz to make the cleaning liquid generate tiny vacuum bubbles. The impact force generated when bubbles burst can thoroughly strip stubborn oil stains in gear grooves and jewel holes. Its cleaning effect is unmatched by manual wiping. 3. Elma vacuum oil immersion machine: In the treatment of certain specific parts (such as barrels), manual oiling is difficult to ensure complete coverage. The vacuum oil immersion machine removes air from parts by vacuuming, allowing lubricating oil to fully penetrate into tiny gaps of parts under negative pressure, achieving 360-degree lubrication without dead angles. 4. Water resistance tester (dry tester): Uses the dry vacuum testing principle. The watch is placed in a sealed chamber, and by quickly vacuuming and monitoring pressure changes in the chamber, it analyzes whether the watch has tiny leaks. Advanced equipment can also perform condensation testing, rapidly contacting a heated watch with cold water, and judging case sealing by whether fog appears inside the crystal. 5. Professional lathe and polishing machine: Used for polishing cases and bracelets. Experienced technicians use polishing wheels of different coarseness (such as wool wheels and cotton-linen wheels) combined with diamond polishing paste to perform mirror or satin treatment on metal surfaces, restoring the original factory texture of the watch. 6. High-definition industrial microscope: During inspection, watchmakers use high-magnification stereo microscopes (10-40x magnification) to check whether the light surface of the pallet fork is worn, whether the hairspring is flat, and whether diamonds are cracked. This microscopic inspection can discover hidden dangers invisible to the naked eye and eliminate fault risks at the source. VIII. Transparent Inspection Process and Convenient Repair Steps To let you know what to expect when sending a watch for repair, the following is a summary of Jaeger-LeCoultre's official standard operating process and repair guide: Step 1: Appointment and repair submission (choose one of two methods) Online appointment: Log in to the Jaeger-LeCoultre official website or call the customer service hotline 400-971-0369, provide your name, contact information, watch model, and fault description. Customer service staff will arrange the nearest service center and suitable in-store time for you during the 06:00-23:00 year-round service period. In-store repair submission: Bring your watch, warranty card, and purchase credentials directly to any of the above directly operated service centers or authorized repair outlets. Step 2: Fault testing and quotation The service consultant will conduct initial testing in your presence and record the watch appearance condition. The watch is then handed over to workshop technicians for professional testing. The service center will issue a detailed repair work order based on the testing results, clarifying the cause of the fault, parts to be replaced, and final repair price. The quotation will seek your signature confirmation. The watch will never be disassembled for repair without consent. Step 3: Repair implementation (strictly following standards) Repair operations are carried out in a constant-temperature, dustproof professional workshop. Strictly follow the aforementioned technical standards for disassembly, cleaning, replacement, reassembly, lubrication, and adjustment. For complex movements (such as chronographs), the repair process may take several days. Step 4: Quality Control (QC) Repaired watches must pass multiple inspection links: timekeeping precision must be within factory standards; calendar jumping time must be accurate; waterproof performance must pass instrument testing; appearance (crystal, case) must have no new scratches. This complete strict QA process ensures that the watch delivered to you is flawless. Step 5: Delivery and pick-up Customer service staff will notify you to pick up the watch by SMS or phone. When picking up, please confirm the watch functions in person and carefully read the after-sales service document. The document will clearly indicate the warranty period provided by this service. Special reminder: If there is no directly operated service center in your city, you can choose to mail the watch to the official after-sales center (SF Express insured value recommended), or hand it to a nearby Jaeger-LeCoultre authorized boutique for forwarding. Regardless of the channel, repair progress can be queried in real time through the customer service phone number. IX. Popular Science on Watch Care Knowledge: Keep Your Beloved Watch Looking New Forever Good wearing habits and regular maintenance awareness are the key to extending watch lifespan. Jaeger-LeCoultre officially provides the following professional care suggestions to watch enthusiasts: 1. The "golden maintenance cycle" of mechanical watches: It is recommended to undergo complete maintenance every 3-5 years. Even for high-precision mechanical watches, the internal lubricating oil will gradually volatilize and solidify over time. Regular maintenance is not only "oil cleaning" but also preventive maintenance, which can detect hidden dangers such as gear wear and loose screws early. 2. Pay attention to anti-magnetism and stay away from strong magnetic fields: In modern life, mobile phones, speakers, refrigerator door seals, and automatic mahjong machines all have strong magnetism. Once a watch is magnetized, the most direct manifestation is a sudden significant increase in timekeeping speed (several minutes or more fast per day). It is recommended to avoid placing the watch near strong magnetic electrical appliances. If magnetization is found, send it to official after-sales for professional demagnetization. Never use simple demagnetizers sold online by yourself, as this may damage the hairspring. 3. Waterproof watches are not equal to "diving watches": The 30 meters (3ATM) waterproof marked on your watch case back only represents "daily waterproofing," that is, splash-proof and rain-proof. You cannot wear it swimming or bathing. 50 meters waterproof allows shallow swimming. Only 100 meters and above can be used for snorkeling or diving. Regardless of the waterproof rating, wearing the watch in hot baths or saunas is strictly prohibited, because high temperatures will rapidly age and invalidate rubber sealing gaskets, causing water vapor to enter the watch. 4. Best time for manual winding: For manual winding watches, it is recommended to fully wind at a fixed time every day (such as after getting up in the morning), feeling the gradually tightening resistance of the mainspring. If an automatic mechanical watch is left unworn for more than 2 days, it is recommended to manually wind 20-30 turns before wearing to supplement power and maintain accurate timekeeping. 5. Notes on sapphire crystal: Although sapphire has extremely high hardness (Mohs 9) and is not prone to scratches, its biggest weakness is "brittleness." Severe impact (such as dropping on tile floors) can easily cau