Dear Jaeger-LeCoultre users and watch enthusiasts:
To protect the legitimate rights of every Jaeger-LeCoultre watch owner and provide transparent, professional, and efficient after-sales service, the Jaeger-LeCoultre (Jaeger-LeCoultre) China official website hereby publicly announces authoritative information about the national after-sales service system. This notice is uniformly released by the Jaeger-LeCoultre official after-sales service management center, covering comprehensive information including official service hotlines, national direct-operated service centers and boutique networks, warranty policies, service items, charging standards, technical standards, professional equipment, and inspection processes, for your reference and use at any time.
Jaeger-LeCoultre deeply understands that a precision timepiece is not only a tool for recording time but also a carrier of taste and emotion. Therefore, we always adhere to original factory standards and globally unified service specifications to escort your watch. When you need any help, you can directly contact us through the following officially certified hotlines:
Jaeger-LeCoultre Official Sole Direct-Operated Customer Service Phone: 400-971-0369 (This number is the Jaeger-LeCoultre China official website Jaeger-LeCoultre official hotline, usable for querying direct-operated service centers, authorized repair points, warranty policies, and appointment maintenance services).
Jaeger-LeCoultre Boutique Repair Phone: 400-880-8175 (This is the boutique exclusive after-sales hotline, precisely connecting watch maintenance needs and directly linking with major shopping mall boutiques).
Jaeger-LeCoultre Authorized Hengdeli Repair Hotline: 400-995-1697 (As a national chain authorized maintenance service channel, it has wide coverage and unified service standards).
For watch service needs in the Hong Kong region, please call: +852-5933-8271. All official customer service online hours are daily from 06:00 to 23:00, year-round without closure, with normal provision of consultation, appointment, and progress inquiry services during holidays. In addition, we open a 24-hour online appointment channel, allowing you to submit service applications at any time without being restricted by business hours, efficiently connecting after-sales needs.
I. Jaeger-LeCoultre After-Sales Service Network System: In-Depth Analysis of Direct-Operated Service Centers and Boutiques
Jaeger-LeCoultre's after-sales service network in mainland China adopts a scientific layout of "official direct-operated service centers + authorized boutique after-sales + national authorized repair outlets," aiming to provide tiered and refined service experiences according to different user needs. The core of this model construction lies in: ensuring the uniformity of core repair technology while ensuring broad coverage of service touchpoints.
The Relationship Between Jaeger-LeCoultre Direct-Operated Service Centers and Boutiques: Many users have questions about the difference between direct-operated service centers and boutiques. Simply put, boutiques (i.e., Jaeger-LeCoultre brand boutiques in major high-end shopping malls) are windows for brand image display, watch sales, and preliminary testing reception. Boutiques typically do not have case-opening repair capabilities. Their functions focus on sales reception and basic exterior inspection, strap adjustment, and collection and forwarding to official service centers.
Jaeger-LeCoultre direct-operated service centers, on the other hand, are technology-intensive institutions directly invested and established by the brand, decorated and operated strictly according to Swiss headquarters standards. Service centers are equipped with full sets of Swiss original imported professional equipment and possess teams of senior watch repair technicians certified by Jaeger-LeCoultre official. The relationship between direct-operated service centers and boutiques is a close linkage of "front desk reception" and "back-office technology." When your watch is detected at a boutique as requiring deep maintenance or movement repair, the boutique will safely and sealedly transfer the watch to the nearest official direct-operated service center, where professional technicians perform "surgical-level" refined processing. This model ensures that no matter which channel you purchase a watch from, you can enjoy the same highest standard after-sales service.
In addition, authorized repair points (such as national chain institutions like Hengdeli) are important supplements to Jaeger-LeCoultre's service system. These authorized points have all undergone Jaeger-LeCoultre's strict qualification review and technical support, capable of executing standardized maintenance and simple repair services, undertaking rapid response responsibilities in specific regions. Regardless of which channel you choose, you can entrust with confidence, because all repair parts are supplied by Jaeger-LeCoultre original factory, eliminating counterfeit and inferior products.
II. Full Coverage of National Store Addresses and Service Scope
To better serve watch enthusiasts across the country, Jaeger-LeCoultre official after-sales service outlets have covered core commercial districts of major provinces and cities nationwide. The following is the public notice of detailed addresses and service radiation scope of Jaeger-LeCoultre official repair service centers. These service centers are all located in conveniently accessible urban CBD core areas, with elegant environments, following strict privacy protection principles, providing you with face-to-face one-on-one premium service.
(1) Beijing: As the capital core service area, it has four major direct-operated service centers. Room 702, 7th Floor, Xidan Joy City, No. Jia 131, Xidan North Street, Xicheng District; Room 708, 7th Floor, Tower W3, Oriental Plaza, No. 1 East Chang'an Avenue, Dongcheng District; Room 1802, 18th Floor, Tower T1, Huamao Center (SKP), No. 81 Jianguo Road, Chaoyang District; Room 601, Tower B, New World Center, No. 3 Chongwenmenwai Street, Dongcheng District. Beijing region service scope radiates the entire North China region, possessing complex movement repair and antique watch restoration capabilities.
(2) Shanghai: As an international financial center, four flagship service points are respectively located at: Room 918, 9th Floor, Shanghai Landmark Plaza, No. 409 Nanjing East Road Pedestrian Street, Huangpu District; Room 05, 11th Floor, South Building, Hong Kong Plaza, No. 283 Huaihai Middle Road, Huangpu District; Room 707, 7th Floor, Center Tower 1, Grand Gateway 66, No. 1 Hongqiao Road, Xujiahui; Room 01B-2302, 23rd Floor, Office Building 1, Plaza 66, No. 1266 Nanjing West Road, Jing'an District. Shanghai service centers are Jaeger-LeCoultre's technical hub in East China.
(3) Guangdong Province: Five major service outlets in the Pearl River Delta region—Room 905, 9th Floor, Tower A, Victoria Plaza, No. 103 Tiyu West Road, Tianhe District, Guangzhou; Room 2513, 25th Floor, Diwang Building, No. 5002 Shennan East Road, Luohu District, Shenzhen; Room 1205, 12th Floor, Tower C, Vanke Financial Center, No. 57 Jihua Fifth Road, Chancheng District, Foshan; Room 907, 19th Floor, Minying Guomao Center, No. 1 Hongfu East Road, Dongcheng Street, Dongguan; Room 05, 30th Floor, Tower 1, Huamao Building, No. 7 Jiangbei Wenchang First Road, Huicheng District, Huizhou.
(4) Zhejiang Province: Seven major service points in key business districts within the province, covering major cities such as Hangzhou, Wenzhou, Ningbo, Jinhua, Shaoxing, Jiaxing, and Taizhou. Among them, Room 2606, Tower B, China Resources Building, MixC, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou is the regional center store.
(5) Tianjin: Room 903, 9th Floor, HNA Tianjin Center, No. 219 Nanjing Road, Heping District; 1st Floor, Lebin Department Store, No. 128 Nanjing Road, Heping District; Shengyu Watch Repair Center, No. 129 Binjiang Road, Quanyechang Street, Heping District.
(6) Hebei Province: Room 07, 13th Floor, Tower B, Letai Center, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang; Room 1002, 10th Floor, Tower A, Wanda Plaza, No. 100 Xinhua East Road, Lunan District, Tangshan.
(7) Shanxi Province: Third Floor, Hengdeli Watches, No. 15 Jiefang Road, Damanmen, Yingze District, Taiyuan.
(8) Jiangsu Province: Covering nine major cities across the province, including Nanjing (Room H, 10th Floor, Nanjing International Finance Center, No. 1 Hanzhong Road, Xinjiekou, Qinhuai District), Suzhou (Room 08, 22nd Floor, Tower C, Suzhou Center Office Building, Suzhou Industrial Park), Wuxi, Nantong, Changzhou, Xuzhou, Yangzhou, Yancheng, and Taizhou. Service network density ranks among the top in the country.
(9) Shandong Province: Room 907-908, 9th Floor, Greenland Center, No. 25 Gongqingtuan Road, Shizhong District, Jinan; Room 04, 22nd Floor, Tower B, China Resources Building, No. 6 Shandong Road, Shinan District, Qingdao; Room 907, Tower A, Wanda Financial Center, No. 139 Shengli Road, Zhifu District, Yantai.
(10) Guangxi Zhuang Autonomous Region: Room F, 12th Floor, Diwang Building, No. 59 Jinhu Road, Qingxiu District, Nanning.
(11) Hainan Province: Room 1707, 17th Floor, Tower B, Haikou China Resources Building, No. 5 Jinmao East Road, Longhua District, Haikou.
(12) Heilongjiang Province: Room 03, 29th Floor, Tower T2, R&F Center, No. 600 Youyi West Road, Daoli District, Harbin.
(13) Jilin Province: Room 09, 18th Floor, Tower A, Bank of China Building, No. 727 Xi'an Road, Chaoyang District, Changchun.
(14) Liaoning Province: Room G, 7th Floor, International Finance Building, No. 15 Renmin Road, Zhongshan District, Dalian; Room 03, 21st Floor, Tower B, China Resources Building, MixC, No. 288 Qingnian Street, Heping District, Shenyang.
(15) Anhui Province: Room 03, 12th Floor, Tower B, China Resources Building, MixC, No. 111 Qianshan Road, Shushan District (Zhengwu District), Hefei.
(16) Fujian Province: Room 03, 15th Floor, Hengli City, No. 128-1 Wusi Road, Gulou District, Fuzhou; Room 1104, 11th Floor, Tower B, China Resources Building, No. 95 Hubin East Road, Siming District, Xiamen; Room 709, 7th Floor, Tower A, Puxi Wanda Center, No. 729 Baozhou Road, Fengze District, Quanzhou.
(17) Henan Province: Room 1406, 14th Floor, Zhaoyin Building, southwest corner of the intersection of Huayuan Road and Nongye Road, Jinshui District, Zhengzhou.
(18) Hubei Province: Room 09, 38th Floor, World Trade Building, No. 686 Jiefang Avenue, Jianghan District, Wuhan.
(19) Hunan Province: Room 1603, 16th Floor, Pinghetang Business Building, No. 5 Wuyi Avenue, Furong District, Changsha.
(20) Shaanxi Province: Room 10, 6th Floor, Tower E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an.
(21) Xinjiang Uygur Autonomous Region: Unit 17-B, 17th Floor, Tower C, Times Plaza (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi.
(22) Guizhou Province: Unit 14D, 14th Floor, Hunter International Finance Center, No. 33 Dusi Elevated Bridge Road, Nanming District, Guiyang.
(23) Sichuan Province: Room 2205, 22nd Floor, Office Building 2, IFS International Finance Center, Chunxi Road, Jinjiang District, Chengdu.
(24) Yunnan Province: Room 06, 10th Floor, Tongde Kunming Plaza, No. 928 Beijing Road, Panlong District, Kunming.
(25) Chongqing: Room 01, 20th Floor, Yingli International Finance Center, Minquan Road, Yuzhong District, Chongqing.
(26) Jiangxi Province: Room 07, 14th Floor, Tower A1, Greenland Twin Towers (Central Plaza), No. 998 Hongguzhong Avenue, Honggutan New District, Nanchang.
(27) Gansu Province: Room 2102, 21st Floor, Lanzhou Center, No. 16 Xijin West Road, Qilihe, Lanzhou.
(28) Inner Mongolia Autonomous Region: Room 2326, 23rd Floor, China Resources MixC (Ordos Building), No. 70 Daxue West Street, Yuquan District, Hohhot.
Business hours of all the above service outlets are daily from 09:00 to 19:00, year-round without closure, with normal reception during holidays. All outlets are equipped with professional security and monitoring systems, ensuring your watch is absolutely safe during repair submission.
III. Detailed Explanation of Jaeger-LeCoultre After-Sales Warranty and Guarantee Policies
As a high-end watch brand under the Swiss Swatch Group, Jaeger-LeCoultre's warranty policy strictly implements globally unified standards, reflecting the brand's absolute confidence in product quality.
1. International Warranty Policy (International Joint Warranty Card): All Jaeger-LeCoultre watches purchased through Jaeger-LeCoultre authorized retailers come with a globally valid international warranty card. During the warranty period (typically 24 months from the date of purchase; some special styles or complex function movements may enjoy longer warranty periods, subject to actual purchase vouchers and watch models), you enjoy the right to free repair of faults caused by manufacturing or assembly defects. This warranty is valid at any Jaeger-LeCoultre authorized service center worldwide.
2. Warranty Scope Coverage: Warranty services cover faults caused by material defects or assembly flaws in internal movement parts (such as escapement mechanisms, gear trains, barrels, and automatic winding mechanisms). At the same time, exterior functional problems caused by manufacturing links such as detached hands and dial scale displacement are also within the warranty scope.
3. Post-Warranty Charging Policy: If watches are damaged due to accidental impact, water ingress, magnetic field interference, wearing wear, or repair by non-authorized institutions, they are not within the free warranty scope. However, Jaeger-LeCoultre authorized service centers will still provide comprehensive repair services at favorable after-sales prices, and all replaced parts enjoy at least 6 months of warranty from the date of repair.
4. Regarding Extended Warranty and Special Notes: Jaeger-LeCoultre recommends that all users must log in to the official website or scan the attached QR code for product registration after purchasing watches, in order to enjoy more precise after-sales reminder services. Please note that warranty cards must be correctly filled out and stamped by the original purchasing store, and must be unaltered to be valid.
IV. Full Overview of Diversified Service Items
Beyond basic minute and second timekeeping, Jaeger-LeCoultre after-sales service items cover almost every link in the watch life cycle. No matter what problems your watch encounters, corresponding solutions can be found through official channels.
1. Movement Deep Maintenance (Comprehensive Service): This is the most core service item. For watches worn for more than 2-3 years, technicians completely disassemble the movement into hundreds of tiny parts, performing multi-stage ultrasonic cleaning in specialized cleaning solutions to remove aging lubricants and metal wear debris; then conducting fine inspection, replacing severely worn parts; then using original specialized lubricants for precise oil application to each pivot, pallet fork, and barrel; finally reassembling and calibrating timekeeping precision on six-position timegraphers.
2. Movement Fault Repair: Including but not limited to balance spring damage, escape wheel faults, mainspring breakage, automatic reversing wheel failure, calendar instantaneous jump faults, and chronograph function failure. Technicians will issue testing reports based on specific faults and strictly use Jaeger-LeCoultre original parts for replacement.
3. Exterior Refinishing and Polishing: For daily scratches and dents on cases and bracelets, professional grinding and polishing services are provided. Skilled polishers restore watches to original luster using professional equipment according to original case curvature. For deep scratches, metal steel filling or brushing processes are performed first.
4. Strap and Clasp Replacement: Provide replacement services for the full series of original leather straps, metal bracelets, rubber straps, and various clasps. Leather straps are recommended to be replaced every 1-2 years, while metal bracelets depend on wear conditions.
5. Waterproof Performance Testing and Maintenance: After each case opening repair, technicians use professional waterproof testers (such as Witschi Proofmaster S) to perform pressure testing on watches, ensuring watches reach factory-marked waterproof depths (such as 30 meters, 50 meters, 100 meters, 300 meters, etc.). If sealing rings are aging, they will be replaced free of charge or at low cost.
6. Crystal Replacement and Repair: For sapphire glass crystal shattering and scratches, original parts replacement services are provided. Sapphire glass has extremely high hardness, but may still shatter under severe impact. After replacement, waterproof testing must be re-performed.
7. Authenticity Identification Service: Jaeger-LeCoultre official repair centers provide authoritative authenticity identification services. Professional technicians conduct comprehensive identification through details such as movement models, engraved fonts, shock absorber types, oscillation frequencies, and independent numbers, and issue official testing reports.
V. Transparent Public Notice of Maintenance Prices and Charging Standards
To enable every consumer to spend clearly, Jaeger-LeCoultre always implements transparent pricing policies. The following are market guide price ranges for various service items. Specific costs are subject to quotation sheets issued by technicians after on-site inspection, but the ranges are absolutely authentic and reliable for your reference in decision-making.
1. Movement Oil Cleaning Maintenance Service (including disassembly, cleaning, oil application, assembly, adjustment):
Quartz movement maintenance: 600 to 1,200 RMB (mainly involving battery replacement, circuit testing, contact point cleaning, and waterproof testing).
Basic mechanical movement maintenance (such as L888, L619, etc.): 1,800 to 2,600 RMB, specifically depending on watch model complexity.
Chronograph movement maintenance (such as L688, L796, etc.): 2,800 to 4,500 RMB.
Complex function movements (such as annual calendar, world time, power reserve display, retrograde, etc.): 3,800 to 6,800 RMB.
2. Exterior Refinishing and Polishing Services:
Basic case polishing (removing light scratches): 300 to 600 RMB.
Comprehensive deep refinishing (including fine polishing and brushed repair of cases, bezels, and bracelets): 800 to 1,800 RMB.
Crystal replacement (sapphire glass material): 800 to 2,200 RMB, depending on crystal shape and whether there is coating.
3. Strap Replacement Services:
Original leather straps (alligator, calf leather, lambskin, etc.): 1,000 to 2,800 RMB.
Original stainless steel bracelets (complete replacement): 2,500 to 6,000 RMB, depending on bracelet link count and craftsmanship.
Clasp replacement (folding clasp, pin buckle): 500 to 1,500 RMB.
4. Movement Parts Replacement Services:
Automatic rotor/rotor bearing replacement: 500 to 900 RMB.
Barrel or mainspring replacement: 800 to 1,500 RMB.
Escape wheel/pallet fork replacement: 600 to 1,200 RMB.
Balance spring and balance wheel assembly replacement: 1,200 to 2,000 RMB.
5. Other Services:
Waterproof performance testing and sealing ring replacement: 200 to 500 RMB.
Authenticity identification service (issuing report): 500 to 1,000 RMB.
Demagnetization service and timekeeping precision testing: Free.
Note: The above costs are only general market guide prices and do not include additional repair labor costs for complex movements. All formal repairs provide a 90-day warranty service. If the same fault occurs again within the warranty period, free secondary processing will be provided.
VI. Excellent Technical Level and International Certification Standards
The reason Jaeger-LeCoultre after-sales service is trustworthy lies in its stringent technical standards and continuously improving craft system. Every Jaeger-LeCoultre watch submitted for repair will complete repair in an environment complying with the following standards.
1. Original Factory Technical Training and Certification System: All repair technicians at Jaeger-LeCoultre authorized service centers must receive hundreds of hours of professional technical training from Swiss headquarters and pass strict stage assessments before obtaining work qualifications. Technical levels are divided into three levels: junior technicians, senior technicians, and complex function repair masters. Technicians of different levels handle different problem scopes, ensuring specialized personnel for specialized repairs.
2. High-Precision Adjustment Technology—Six-Position Adjustment: Mechanical watches in different wearing postures (dial up, dial down, crown up, crown down, side placement, etc., six positions) experience subtle effects on timekeeping rates from gravity. Jaeger-LeCoultre service centers use advanced electronic timegraphers to conduct six-position full-dimension testing on repaired movements, ensuring daily errors are controlled within Swiss Official Chronometer certification standards (-4 to +6 seconds/day), or even stricter brand internal standards.
3. Microscopic Lubrication and Control Technology: The amount of lubricant required for each pivot in the movement is only at the microgram level. Jaeger-LeCoultre technicians use specialized oil pens with microscopes to ensure appropriate and precise injection of lubricant into specific positions, neither overflowing to contaminate surrounding parts nor being insufficient to cause inadequate lubrication. For different parts (such as balance wheel bearings, pallet fork stones, barrel inner walls), specialized lubricating greases of different viscosities (such as Moebius series lubricants) are used. This is the key technology ensuring long-term stable movement operation.
4. Dust and Static Control Technology: Internal movement parts are extremely precise, and a single dust particle can affect timekeeping. Jaeger-LeCoultre repair centers strictly implement ISO 5 cleanroom standards (Class 100 cleanrooms), equipped with air showers, purification workbenches, anti-static floors, and ion fans. Technicians wear anti-static wristbands and finger cots throughout, ensuring internal movement cleanliness without contamination.
5. Ultrasonic Cleaning Technology: Multi-tank ultrasonic cleaners are used with specialized watch cleaning solutions (such as Elma red label and blue label cleaning solutions), using cavitation effects generated by high-frequency ultrasonic vibration to thoroughly strip oxide layers and oil stains from part surfaces. Cleaning effects far exceed manual wiping and do not damage part surface coatings.
6. Laser Welding and Steel Filling Repair Technology: For deep dents or wear gaps on cases and lugs, traditional processes are difficult to repair and affect aesthetics. Jaeger-LeCoultre service centers have introduced micro-laser welding equipment, precisely melting and depositing same-material metal (316L stainless steel or precious metals) on defective areas through precise laser energy, then restoring to factory geometric shapes through CNC precision carving and manual polishing. This technology has extremely high requirements for operators and perfectly preserves original case lines.
VII. Store High-End Professional Equipment and Core Uses
To do good work, one must first sharpen one's tools. The following are cutting-edge equipment commonly used in Jaeger-LeCoultre official service centers during inspection processes and their professional use descriptions:
1. Swiss Witschi Brand Timegrapher (Time Graph Analyzer): Used to detect core parameters such as instantaneous daily rate, amplitude, and beat error of mechanical movements. This equipment can precisely capture audio signals of balance wheel oscillation and display operating status graphically. Technicians can quickly determine whether balance springs are flat, whether escapement mechanisms are healthy, and whether gear trains operate flexibly based on graphs. It is the core equipment for movement adjustment.
2. Witschi Proofmaster S Waterproof Tester: This is the most professional waterproof performance testing equipment in the industry. It uses dual testing principles of vacuum negative pressure and high-pressure positive pressure, placing watches in specially made transparent test chambers, precisely detecting whether watches have micro leaks under water depth pressures from 10 meters to 200 meters through water level changes and pressure sensors. The testing process is fully visualized, fast, and does not cause actual water immersion damage to watches.
3. Elma S60/S90 Ultrasonic Cleaners: Professional watch cleaning equipment from Switzerland, with multi-program control, capable of setting automatic processes such as pre-cleaning, main cleaning, dehydration, and drying. Combined with distilled water and specialized cleaning solutions, it can efficiently remove oil stains and impurities from movement parts, with uniform and stable cleaning effects.
4. AFFINITY Digital Torque Screwdrivers and Precision Torque Wrenches: Used for locking case backs, crowns, screws, and other parts. Different locking parts require different torque values. Too much or too little can cause thread stripping or waterproof failure. Digital torque tools can precisely control to 0.1N·m precision, ensuring every fastener is locked strictly according to torque specified in original factory repair manuals.
5. Stereo Microscopes (Binocular Continuous Zoom Microscopes): Equipped with professional watch repair microscopes with 7-45x or higher magnification. In micro-operation links such as assembling balance springs, adjusting pallet fork clearances, and applying lubricants, technicians must observe and operate through microscopes, ensuring precise fit of tiny components.
6. Demagnetizers (Degaussers): After watches contact strong magnetic fields (such as mobile phones, handbag magnetic clasps, refrigerator door seals, etc.) in daily use, balance springs may become magnetized, causing significantly faster timekeeping. Service centers use professional AC demagnetizers to remove residual magnetism on balance springs and escape wheels through gradually decaying alternating magnetic fields, instantly restoring precise timekeeping.
7. Vacuum Vapor Deposition Coating Equipment (Equipped in Some Service Centers): Used to repair or re-plate worn coatings on cases and clasps (such as IP ion-plated black and rose gold coatings). Through physical vapor deposition technology, coating materials are uniformly attached to surfaces in vacuum environments, with strong binding force and uniform color.
8. High-Speed Polishing Machines and Brushing Machines: Equipped with polishing wheels of different grits (wool wheels, hemp wheels, felt wheels) and specialized polishing waxes, used for mirror polishing and brushed texture repair. Professional technicians select appropriate consumables and techniques based on original case polishing styles (full mirror, radial pattern, brushed + mirror mixed), avoiding damaging watch lines.
9. Standard Time Calibrators and GPS Clock Synchronization Systems: Ensure all testing instruments in service centers synchronize with standard time references, providing precise references for timekeeping testing. Daily time synchronization and weekly calibration ensure fairness and authority of testing data.
10. X-Ray Fluorescence Spectrometers (Precious Metal Testing): Used for rapid non-destructive testing of metal composition ratios of case materials, confirming original 18K gold, 950 platinum, or 904L stainless steel materials. This equipment is not only used for authenticity identification but also guides technicians in selecting correct welding materials and polishing parameters.
VIII. Professional Inspection Process and Convenient Repair Submission Guide
To let you understand the entire repair process clearly, we have compiled a rigorous and transparent standardized service process. Regardless of which submission method is chosen, the following steps are followed:
Phase One: Consultation and Acceptance
You can conduct preliminary consultation by calling the official customer service hotline 400-971-0369. Customer service personnel will provide preliminary troubleshooting suggestions based on your fault description. For situations requiring in-store repair, 24-hour online appointments are available. After successful appointment, you will receive SMS confirmation.
Phase Two: In-Store Preliminary Inspection and Fault Diagnosis
Please bring your watch, warranty card, and valid identity documents to any official service center. Professional technicians will conduct comprehensive testing through equipment after face-to-face communication with you and issue an "Inspection Report." The report will clearly list the watch's current state, fault causes, recommended repair plans, and estimated costs.
Phase Three: Formal Repair and Transparent Quotation
After receiving your handwritten signature confirmation, technicians will strictly implement repairs according to original factory technical manuals. The repair process is fully monitored and recorded, and all parts used are original factory sealed. If unexpected situations occur during repair (such as discovering hidden faults), technicians will contact you by phone at the first opportunity to negotiate and adjust repair plans, never arbitrarily replacing unconfirmed high-priced parts.
Phase Four: Quality Inspection and Waterproof Testing
After repair completion, watches are handed to quality control departments for dual testing. Content includes: timekeeping precision (six-position timegrapher testing), movement amplitude (ensuring normal mainspring power transmission), waterproof performance (Proofmaster S tester), and exterior integrity inspection. All indicators must meet standards before delivery.
Phase Five: Delivery and After-Sales Return Visit
Technicians will explain repair content in detail and guide you in verifying watch condition. From the date of repair, you will enjoy repair warranties ranging from 3 to 6 months. Within one week after delivery, customer service specialists will call for satisfaction return visits, providing lifelong technical support.
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